Job Summary
Acts as a liaison between VIP guests and resort to ensure the delivery of the highest level of guest service to Morongo Casino, Resort and Spa guests.
Completes daily tasks in order to elevate communication within the team, and to elevate guest experience.
Essential Duties And Responsibilities
Qualifications
QUALIFICATIONS :
Computer skills, excellent verbal and written skills. Required to act as a sales representative. Ability to master the use of our Host Viz CRM system and complete tasks as assigned in QCI.
In-depth knowledge of Player Development operations. Working knowledge of ACSC & LMS. Ability to maintain strict confidentiality of classified information.
Ability to tactfully and diplomatically deal with the guests, both internal and external. Ability to handle high stress situations with composure.
Ability to speak to large or small groups. Must possess excellent business sense and high professional ethics. Must possess a high regard for guest service and team member relations.
Must possess strong organizational skills, be detailed oriented and have the ability to multi-task while paying close attention to details.
EDUCATION and / or EXPERIENCE :
Casino and / or player development preferred, but not required. High School diploma or GED required. Bachelor’s degree in marketing, business administration or related field preferred;
or equivalent work experience providing necessary background for the position.
LICENSES, CERTIFICATES, REGISTRATIONS :
Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.
LANGUAGE SKILLS :
Must be able to read, write & speak English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Must have the ability to write routine reports and correspondence and to speak effectively with guests or team members of organization.
MATHEMATICAL SKILLS :
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY :
Must have the ability to independently problem-solve challenging situations. Must have the ability to carry out instructions furnished in written, oral or diagram form and have the judgment to decide which procedures
Last updated : 2024-03-24
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