Data Support Analyst

To perform this job successfully, an individual must be able to perform each primary function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform their primary functions.

RESPONSIBILITIES:

• Support data governance efforts by maintaining data quality, integrity, and security standards.
• Assist in the collection, validation, and maintenance of data from multiple sources.
• Perform data cleaning, transformation, and normalization to ensure accuracy and consistency.
• Collaborate with stakeholders to understand their data needs and provide support in accessing and analyzing relevant data.
• Develop and maintain data documentation, including data dictionaries, data flow diagrams, and data process documentation.
• Assist in troubleshooting data-related issues and provide timely resolutions to ensure smooth data operations.
• Support the creation and maintenance of data models, ensuring they align with business requirements and best practices.
• Contribute to the development and implementation of data management policies, procedures, and standards.
• Collaborate with the Director of Business Intelligence to analyze data, generate insights, and present findings to stakeholders.
• Create reports, dashboards, and data visualizations to communicate key metrics and trends to stakeholders.
• Stay up-to-date with industry trends and advancements in data management, governance, and analytics techniques.
• Perform monthly, quarterly, and yearly data reviews pertaining to the various product lines to provide insights to stakeholders.
• Assist in risk management data analysis for the VP of Sales, Marketing, Public Affairs, & General Counsel.
• Since SalesForce is the primary tool for our data warehousing and analysis, helps to maintain and configure CRM to meet data goals and support teams.
• Assist with SalesForce user management, data imports/exports, and system customizations.
• Other duties as assigned.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Data Science, Business Analytics, Information Systems, or a related field.
• In lieu of a degree, a certificate of completion of a data analysis boot camp will be considered.
• Passionate about problem-solving and analysis.
• Proven experience in data analysis, preferably in a digital marketing context.
• Proficiency in data analysis tools and languages such as SQL, Excel, Python, and data visualization tools (e.g., Tableau, Power BI).
• Be able to communicate effectively with other members of the team.
• Adaptability to changing business conditions, new ways of thinking, or new technology paradigms across a variety of functional groups and situations.
• Ability to manage and prioritize simultaneous tasks.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Ability to work with complex data sets.
• SalesForce administration skills preferred and familiarity with Salesforce.