IT Network and Systems Administrator

Morton Salt is an iconic company with a strong heritage and a bright future. Since 1848, we have been improving lives and enhancing everyday moments – at home, at work and virtually everywhere in between.  We help unlock the flavors in food, make roads and sidewalks safer, improve the water in baths, pools, and homes, and keep businesses and industries running. We are a dedicated team who constantly strives to do better together, and we are passionate about building a sustainable future for our company, the communities in which we operate, and the world around us. By joining our team, you will contribute to producing and delivering every form of salt that enhances everyday life.

Job Summary

Provide overall administration and technical direction to coordinate and maintain all IT requirements, including network devices that are inclusive of switches WIFI Access points, printers as well as desktop and laptop hardware and software systems. Perform all functions and responsibilities in conjunction with the Morton/Windsor Salt policies and procedures.

Duties and Responsibilities

• Provide first and second level support of main and remote office networks, servers and application environments including Windows Servers 2016 and 2019, various Linux based Operating systems such as SUSE and Red Hat. A sound understanding and administrative knowledge of Active Directory, Microsoft 365, Microsoft Azure, Windows Terminal Server, VDI desktop concepts, Hyper-V, 2019, Desktop security applications such as anti-viral applications.
• Provide 1^st and 2^nd level administrative and diagnosis troubleshooting support of Cisco, Dell and Stratix based switching. Having a very strong understanding of IP networks inclusive of VLAN structures, IP network segmentation and IP routing. Administer, monitor, maintain optimal performance, connectivity and operation of Servers, Switches with respect to all LAN/WAN-related network sites and services.
• First and second level support of all workstations, network peripheral devices, such as, printers, scanners, VOIP telephony, communication devices such as PLC’s and other industrial IP devices, physical cabling, handheld scanners.  Workstation OS from Windows 7 to Windows 11.
• Works closely with all IT functional areas such as Office IT, Plant IT, Applications, Hardware operational requirements for new and existing IT systems.
• Liaise with 3rd party vendors, external contractors, project team members and internal staff to ensure that IT standards are met with hardware/software and policies/procedures.
• Analyze business processes and match systems hardware/software through development of technical solutions.
• Design, install and maintain Production control and monitoring equipment/systems in a 24hour x 7 day a week operating environment.
• Implement, maintain, administer and provide user support of business line applications including MS suite of standard applications, along with all hardware, and software upgrades.
• Proactive management based upon preventative care.  Continual improvement of configurations, technologies along with IT policies and procedures.
• Coordinate and implement network software.
• Maintain and administer Phone System, Voice Mail System, video, fax and printer servers.
• Completes Network Security Tasks including backups, anti-virus/malware, anti-spam, and disaster plans.
• Systems migration skills for multi-domain and platform/application moves.
• Install, configure and maintain the following devices; notebooks/tablets/desktop, cellular devices, desk VOIP phones, printers, faxes, photocopier/scanning machines.
• Maintain an inventory of installed software and hardware and manage licensing.
• Work with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
• Create and manage user email accounts and manage access control based on company policies.
• Plan and implement various hardware and software upgrades including equipment refresh and Applications version upgrades, Windows updates and patches.  Remove old equipment and perform data migration to new machines. 
• Provides user training and the creation of instruction manuals as required.
• Support of Web based activity and applications such as Outlook Web access and various SaaS.
• Future growth potential to troubleshoot intricate network and systems issues down to the physical layer, through on up to the application layer.
• Provide critical thinking to complex problems in a 24/7, mission critical network environments.
• Automate any and all tasks that can be automated.
• Assists in hardware/software purchases.
• Supports other key initiatives as the business dictates.
• Third level support is provided and training into this role is provided.

Knowledge, Skills, and Abilities

• Problem solving abilities.
• Sound knowledge of ITIL processes and experience in utilizing ticketing systems such as Service Now.
• Must fully and clearly document work procedures. 
• Demonstrate the ability to work effectively in coordination with other team members.
• Demonstrate a positive customer orientation in service delivery and be able to think logically and act decisively in critical situations.
• Confident communication and customer-oriented skills.
• Excellent knowledge of IT operating systems and server application platforms, especially Microsoft Hyper-V virtualization technologies, Microsoft 365, Microsoft SQL administrative tasks.
• Hands-on experience installing IT hardware and software.
• Microsoft certifications preferred, but qualified experience will be considered.
• University or college degree an asset, or equivalent experience.
• Excellent organization and time management skills.
• Minimum 5-7 years of experience in this role.

At Morton Salt, we work best when we work as a team, when we treat one another with dignity and respect, and value the unique contributions of others. We are committed to equal employment opportunity and prohibit discrimination and harassment based on race, national origin, sex, religion, color, disability, marital status, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, citizenship, or any other characteristic protected by law.