Front Desk Clerk

POSITION SUMMARY:

The Guest Services Representative is responsible for creating a hospitable guest experience and for performing tasks associated with the front desk. The Guest Services Representative position is a member of the Welcome Team.

PRIMARY DUTIES & RESPONSIBILITIES:

• People Excellence: Exhibit a Heart for Service for Guests and Team Members with a dedication to great customer service and teamwork.
• Product Excellence: Deliver a great guest experience by connecting with friendly and smiling service and a fast and accurate check in as outlined in the Customer Service Manual including
• Guest Excellence: Cheerfully interact and assist guests with information regarding property and local amenities
• Partner Excellence: May perform duties from other property positions as needed or assigned in order to maintain proper operations of the property
• Other duties: Miscellaneous other tasks as required and assigned by Supervisor or any other member of Management which may include cross functional job duties
• Guest registration, computing and collecting payment, and verification of credit card transactions
• Transmit and receive messages via telephone and fax machine
• Read and run various reports
• Make and confirm guest reservations
• Maintain records of assigned and available rooms
• Sort and rack incoming messages and mail
• Maintain cleanliness and appearance of front lobby
• Proactively recognize and address guest concerns
• Report any safety and security issues that require attention
• Complete the Shift Checklist

This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties and is not intended to be all-inclusive. The following requirements may change depending on the individual property and may change over time

Job Types: Full-time, Part-time (if available)

Pay: From $15.00 per hour

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Dixon, CA 95620: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location