What are the responsibilities and job description for the Front Desk Agent position at Motel6?
We are looking for a front desk agent to assist guests in a variety of ways from check-in to check-out. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
Skills
- Strong customer service
- Excellent communication skills
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Work Location: One location
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