Collection officer

Our client, an American multinational business software company is looking to hire a Collections Officer to join their team in Reno, Nevada!

This is a 3 month contract with the opportunity to extendor convert

Responsibilities :

• Answer customer inquiries by chat, email, and phone
• Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes
• Clear and concise case documentation in shared QuickBase return records
• Handles multiple tasks, switches priorities, and focuses as needed
• Maintaining a work queue and meet service level metrics.
• Collect account balances
• Make outbound calls to customers to provide options to resolve balances due
• Run Credit Report
• Make a decision(s) to delay the collections of a balance due.
• Perform other Payroll Collection activities such as closing customer accounts and collaborating with various departments to make the best decision possible.
• Positive attitude and team player who demonstrates Intuit values.

Qualifications :

• 1 years of previous experience in collections, bankcard, banking, or financial services a plus
• Must possess basic computer skills including MS Office Suite
• Proficiency with a 10-key, basic Accounting Skills, and ability to type at a rate sufficient to keep up with the workflow
• High school diploma or GED is required
• QuickBooks experience a plus
• Ability to identify and navigate internal systems
• Ability to accurately use Amazon Connect to track time daily with predefined status’s
• Ability to self-start, daily tasks by using SOPs in WIKI, ensuring SLA’s are met for each job task
• Ability use CCP to receive and make phone calls and Chats
• Ability to use internal systems for SOPs to ensure quality assurance metrics are met

Last updated : 2024-05-21