What are the responsibilities and job description for the Fraud Analyst position at Motion Recruitment?
Our client, a U.S.-based high-tech commercial bank, is seeking a Fraud Analyst to join their team in Tempe, AZ!
In this role, you will research and analyze high risk transactions across all payment channels to identify possible cases of fraud, recommending and perform appropriate actions required to mitigate losses and to provide a positive customer experience.
**This opening is a 1-year contract with the opportunity for extension or conversion**
Responsibilities:
- Provide high value client service through effectively handling inbound calls from both internal and external clients
- Research and analyze high risk transactions across all payment channels
- Assist with more complex assignments as requested
- Identify control issues/policy violations and propose actions to mitigate reoccurrence
- Identify fraud patterns and communicate observations to senior analyst(s)
- Maintain and update case management system for tracking of fraud cases and relevant information
- Provide exceptional service to internal and external customers, including support all offices when conducting outreach on fraud related matters
- Determine next action based on research results to mitigate fraud losses
Skills and Experience:
- Bachelor's degree in business/criminal justice related field preferred
- Minimum 2 years financial services experience, plus a basic understanding of fraud detection and prevention
Recommended Skills
- Case Management Systems
- Criminal Justice
- Customer Service
- Finance
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