What are the responsibilities and job description for the Help Desk Supervisor position at Motion Recruitment?
In this role, you will provide daily guidance to the team and participate in the ServiceNow ticket queue as needed.
Required Skills & Experience
- Windows, 10 & 11
- MicroSoft Intune experience, imaging and asset management
- Setting up machines
- Demonstrates working knowledge of standard Windows operating system as related to PC system devices configurations and network configurations.
- Ability to diagnose and repair desktop and laptop systems.
- Ability to resolve multiple client hardware/software technical problems.
- Ability to handle a fast paced, dynamic, volatile environment.
- Ability to get along well and deal with people in all levels of responsibility.
- High School Diploma required.
- Ability to communicate well at all levels of the organization.
- What You Will Be DoingIdentify and resolve computer hardware/software problems through discussions with users.
- Be the go-to person for the junior technicians.
- Update the knowledge base for the team.
- Install and support Windows desktop and notebook systems.
- Provide phone support for identifying and troubleshooting technology-related problems.
- Assist IT operations team to resolve hardware/software problems.
- Utilize the help desk system and adheres to IT Support guidelines.
- Ensure computer standards and policies are followed.
- Other duties as assigned.
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