What are the responsibilities and job description for the Supervisor - Information Services position at Motion Recruitment?
Job Title: Supervisor Information Services
Location: Safford, AZ (On-site only, no remote or hybrid options)
Fulltime/Direct Hire
Base salary Benefits Bonus
Overview:
Under the direct supervision of regional IS management, assist in the planning, organization, supervision, coordination, and enhancement, maintenance, and repair of the site's computer, conventional, and wireless telecommunications systems and infrastructure.
Participate in the monitoring and reporting of performance and progress related to local IS policy and Compliance Calendar requirements and deadlines
Responsibilities:
- Assist local managers with SOX compliance by providing necessary documentation for control compliance and testing
- Assist local Process Control Managers with compliance activities, definitions, and “Best Practices” as they relate to managing process control infrastructure and servers
- Assist in the development, training, and mentoring of local IS support technicians, including PC Technicians and Local Area Network Administrators
- Interface with local customers on IS support or service issues
- Work with other site coordinators and Regional IT Manager to ensure inter-operability and process standardization
- Communicate local IS issues to regional and enterprise management and strive to build harmonious relationships
- Assist with the planning and execution of local IS capital projects
- Ensure the integrity of each site's computer and communications systems
- Assist with problem-solving and resolving customer service issues with users
- Effectively coach and mentor department employees
- Proactively support employee involvement and development
- Counsel employees on performance standards
- Complete and administer accurate and timely performance reviews
- Perform other duties as required
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or closely related field and four (4) years of experience in a computer technology service delivery capacity; OR
- Associate's degree or IT Certificate and five (5) years of related IT experience; OR
- High School diploma or GED and seven (7) years of experience in a computer technology service delivery capacity
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