IT Manager

POSITION: IT Manager – North America

LOCATION: Mount Carmel, Illinois

REPORTS TO: Global VP of IT

JOB SUMMARY

The IT Manager – North America is responsible for overall department oversite including management of projects, personnel, budgets, infrastructure, key stakeholder relationships, and department performance. The position will have responsibility for all IT systems and strategy within our Mount Carmel, IL, Atlanta, GA, and Monterrey, Mexico facilities. The IT Manager defines system and application functionality by evaluating procedures and processes and develops solutions through evaluating user feedback and alternative workflows. This is an on-site position in our Mount Carmel, IL office.

KEY DUTIES / RESPONSIBILITIES

• Determines operational objectives by studying business functions, gathering information, and evaluating output requirements and formats
• Improves systems by studying current practices, applying best practices, and designing modifications
• Recommends controls by identifying problems and writing improved procedures
• Ensures operation by training personnel, providing help desk support, and providing references for users by writing and maintaining user documentation
• Lead IT projects, including the design and deployment of new IT systems & services
• Provide support and collaboration to business units
• Help define infrastructure strategy, architecture, and processes.
• Partner with key stakeholders across organization
• Functional Power User of ERP systems

SUPERVISORY RESPONSIBILITIES

• One full-time IT Infrastructure Manager and one full-time Systems Administrator in the US
• One full-time IT Coordinator in Mexico

PREFERRED JOB REQUIREMENTS / QUALIFICATIONS

• 2-5 years of experience in working in IT operations management and IT infrastructure
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• Day to day applications support in operational North America sites
• Hand on experience with ERP system – WMS experience preferred
• Experience with multiple programming languages – SQL preferred
• Ability to explain technical details and handle complex information with accuracy and attention to detail
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Experience working in a multi-cultural, multi-national environment
• Excellent interpersonal skills and communication

COMPENSATION & BENEFITS

• 401k employer contribution matching
• Multiple insurance options including health, dental, vision, life, short-term disability, long-term disability, health savings with employer contributions, and more for employees and their families
• On-site MotoRad Team Store with branded clothing and products
• Free MotoRad automotive car parts
• Opportunities for advancement