Applications Support Manager

Job Title: Applications Support Manager

Reports To: Chief Information and Security Officer

Status: Full Time, Exempt

Primary Duties and Responsibilities

• Manages the applications support team to support a portfolio of business applications and make modifications when necessary
• Manages the implementation and support of Commercial off the Shelf (COTS) software
• Manages, and may assist with, the custom building of applications for specific business needs
• Manages the relationship with external software development vendors
• Oversees and coordinates the day-to-day activities of technical and support staff including work allocation, training, and problem resolution
• Responds to inquiries, researches, and resolves problems related to transactions handled by the Applications Support Team
• Serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues, and in the support of IT application projects
• Provides innovative, workable solutions to a wide range of technical problems and business processes
• Supervises and provides technical leadership on a range of programs and projects
• Serves as program/project manager as appropriate
• Maintains knowledge of state-of-the-art technology relative to high performance computing and associated specialized technical/applications areas
• Participates as a member of departmental management in the planning and allocation of human and facilities resources
• Communicates system changes and issues to all levels
• Coordinates testing of system modifications
• Oversees and contributes to the design and development of application and systems, or redesign of existing systems to fulfill company's needs
• Evaluates maintenance or problem areas and determines appropriate action
• Designs, maintains, and solves process flow as needed

Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent is required
• Minimum of 3 years of experience in the management of the information technology or applications support staff
• Minimum of 2 years of experience in developing custom applications or working with commercial software in support of business functions is required
• Considerable experience in the analysis and implementation of technology systems and considerable experience in managing and directing others and in application systems development and project management is required
• Knowledge of enterprise applications, databases, middle ware, servers, and PC applications
• Knowledge of custom programming languages (such as C#, Javascript, HTML, CSS, MSSQL)
• Knowledge of Commercial off the Shelf software implementations, both on premises and SaaS
• Knowledge of software development process, including requirements, design, implementation, and unit testing
• Knowledge of current and emerging trends in high performance computing applications
• Familiarity with a variety of system concepts, practices, and procedures
• Ability to evaluate and interpret end user information requirements, and to develop appropriate systems and/or applications solutions
• Ability to analyze and solve problems
• Ability to develop, plan, and implement short- and long-range goals
• Skill in the utilization of organizational management principles, methods, and techniques
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
• Demonstrate excellent analytical and documentation skills
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments