Scheduling Coordinator II - FPA Access Center

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities:

• Duties and Responsibilities:
  1. 1. Schedules patient FPA appointments and updates practice management system.
  2. 2. Collects patient demographics and insurance information and enters into practice management system.
  3. 3. Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
  
  
  
  4. 4. May schedule patients appointments for tests or consults.
  
  
  
  5. 5. May initiate reminder calls for next day's appointments.
  
  
  
  6. 6. Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
  7. 7. May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
  8. 8. Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
  9. 9. May participate and offer input into the Performance Appraisal process with the Supervisor.
  
  
  
  10. 10. Performs other related duties.

Requirements:

• Education:
  High School diploma/GED
  
  Experience:
  3 year secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment
  
  Knowledge of IDX and Cerner systems helpful
  
  Excellent written and oral communication skills
  
  Excellent customer relations
  
  Exceptional attention to detail and accuracy

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status.

EOE including Veterans and Disabled

Shift : Full-time Day Job
Primary Location : Icahn School of Medicine at Mount Sinai (New York-New York)
Professional / Managerial / Administrative
Flexible
Department Name : Icahn School of Medicine