Office Manager

Mountain Alarm is hiring an Office Manager in our Jackson WY branch.

Position Summary: The Office Manager is a confident, energetic and creative individual. Their skills in customer service, sales support, managing processes, projects and employees will provide the necessary administrative management for the branch.

Duties & Responsibilities:

• Oversees all job input and data entry from Sales and General Manager
• Responsible for all contract processing, new customer setup and account take-overs
• Manages all processing and upkeep of all branch contractor licensing
• Ensure processing of outside requests for insurance certificates
• Manage and/or process branch billings under the direction of the A/R Manager
• Coordinate any assistance needed with Sales and Technicians for bid preparation and contracts
• Responsible for statistical information and record keeping required for auditors, investors and as directed by General Manager and CFO
• Process daily incoming mail
• Responsible for maintaining National Accounts, including service coordination with Service Department, bid preparation and contract renewal as directed by General Manager and Customer Experience Manager
• Works directly with Customer Experience Manager as needed to take care of customer questions and issues for resolution
• Coordinate all computer, software and phone issues with IT
• Works directly with Human Resources on all employee issues; hiring, onboarding, paperwork, training, benefits, and awards
• Coordinates all branch special events, training, and marketing as directed by the General Manager or Corporate
• Ability to handle a great deal of stress over long periods of time
• Is receptive to feedback, willing to learn and embraces continuous improvement
• Helpful, respectful, approachable and team-oriented; building strong working relationships and maintaining a positive work environment
• Performs other duties as assigned

Education & Required Skills:

• High School Diploma or GED
• One year certificate from college or management training program; or equivalent combination of education and experience required
• Exemplary customer services skills
• Excellent written and verbal communication skills
• Must be able to type proficiently and have a working knowledge of MS Office products
• Must read and speak English

About Mountain Alarm Fire & Security:

Mountain Alarm Fire & Security has over 65 years' experience protecting what matters most. The Company has grown and expanded to locations throughout Utah, Arizona, Colorado, Idaho, Montana, and Wyoming. As a family owned and operated company, we strive to provide the best customer experience from inception and beyond. We hire quality individuals with entrepreneurial spirits who are excited to help us soar to levels that far exceed our competition.

Acquired in December 2021 Mountain Alarm is now a Pye-Barker company. Since 1946, Pye-Barker Fire & Safety has been protecting communities through fire suppression and security alarm services. Pye-Barker Fire & Safety is a collective of the most prominent and reputable fire and life safety protection companies in the nation.