Member Service Representative

Join our team at Mountain Credit Union in Cherokee, NC, as a Full Time Member Service Representative and play a vital role in ensuring our members receive exceptional service every day. You will have the opportunity to interact with members, address their financial needs, and assist them in reaching their financial goals. Your dedication and dependability will make a significant impact on the member experience, fostering relationships built on trust and satisfaction. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, and Snack/Drink Room. If you are looking to be part of a customer-focused and professional work environment, this exciting opportunity awaits you at an hourly rate of $18.00.

A little about us

We are People Helping People. We provide financial services to people in our community, serving western North Carolina with local decisions and excellent customer service.

Day to day as a Member Service Representative

As a Member Service Representative at Mountain Credit Union, you will be the first point of contact for our members, assisting them with account inquiries, financial transactions, as well as providing guidance on loans, deposits, and fraud prevention. Your role will involve building strong relationships with our members by addressing their concerns promptly and accurately, ensuring their financial needs are met effectively. Your dedication to excellence and integrity will contribute to the professional and forward-thinking culture of our organization.

Apply now and be part of a team committed to delivering exceptional customer service in the credit union industry.

What you need to be successful

To excel as a Member Service Representative at Mountain Credit Union, candidates must demonstrate exceptional attention to detail, an aptitude for understanding intricate regulations and procedures, and proficiency in utilizing various software and tools. Possessing excellent interpersonal skills and the ability to empathize with members' financial concerns are essential qualities to succeed in this role. The successful candidate will be customer-centric, able to navigate complex situations with professionalism, and showcase a genuine desire to enhance the overall member experience. If you are a forward-thinking individual with a passion for exceptional customer service and a keen eye for detail, we invite you to apply for this exciting opportunity at our credit union in Cherokee, NC.

Knowledge and skills required for the position are:

• Attention to detail and ability to understand complex regulations and procedures. Excellent people skills and the ability to empathize.

Get started with our team!

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!