Operations Manager

Job Purpose of an Operations Manager

This is a mid-level management position responsible for assisting the Operations Director in carrying out Mountain Line policies and procedures for the transit programs. The primary focus of the Operations Manager is to ensure transit service is safely operating as close to schedule as possible and maintaining optimal operator pool; ensures work quality and adherence to established federal state and local safety policies and procedures.

• Manage and supervise the Assistant Operations Manager, Scheduling Coordinator, Operations Supervisors, and transit professionals to ensure that all services are delivered safely, comfortably, and reliably.
• Provide leadership, coaching, and mentoring to the operations team to promote a culture of continuous improvement, accountability, and teamwork.
• Develop and implement operational strategies to improve service delivery, customer satisfaction, and employee engagement.
• Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective action.
• Develop and maintain effective working relationships with internal and external stakeholders, including employees, customers, vendors, and the public.
• Receive and address customer reports to ensure customer satisfaction and resolve issues in a timely manner.
• Conduct investigations related to transit accidents and incidents to identify root causes and implement corrective actions.
• Manage crisis situations to ensure the safety of employees and customers and minimize service disruptions.
• Collaborate with the Human Resources group for personnel actions, including recruitment, hiring, retention, promotion, and disciplinary matters.
• Perform other duties as assigned, including working weekends, holidays, and office closures.

Attendance

Attendance should be regular and predictable. General employment policies with regard to vacation, sick, and unpaid leave apply. Occasional need to report to work on day off and work overtime.

Confidentiality

This position deals with confidential information surrounding drug and alcohol testing, CDL files, employee personnel files, accident records, and training files. This position is expected to respect and maintain employee and customer confidentiality.

Knowledge, Skills, and Abilities

• Extensive knowledge of public transit operations, program planning, development and implementation
• ADA rules and regulations as they apply to public transit
• Use of management information systems for recordkeeping and reporting
• Principles, practices, methods and techniques of public agency purchasing, including competitive bidding procedures
• Research and report preparation methods and techniques
• Modern office procedures, methods, office and computer equipment, maintenance software
• State and federal programs, regulations and laws
• Principles and practices of effective supervision
• Real-time arrival solution/ software, radio and camera surveillance system

• Communicate effectively both orally and in writing
• Leadership, interpersonal relationship and teambuilding skills
• Skills in route planning, development and implementation
• Efficient time management, including but not limited to prioritizing, organizing, and follow-up on a variety of tasks, assignments, and projects to meet deadlines
• Ability to use prudent judgment and problem-solving skills to make reasonable and appropriate decisions and recommendations

• Operate all equipment used in transit operations
• Maintain operational compliance with local, state and federal transit regulations and laws
• Supervise, direct, and coordinate the work of assigned staff
• Assist developing, implementing operational safety programs
• Conduct investigations of operational accidents and incidents
• Ability to follow verbal and written directions with minimal supervision
• Manage operators, equipment, and resources in highly tense situations and manage services during a crisis
• Work safely and support a culture of workplace safety
• Maintain a positive work environment
• Interact with a culturally diverse population

Working Conditions, Exposure to Risks and Physical Dangers

This position requires physical effort such as walking, lifting, standing, holding and balancing aboard a moving vehicle, and manual dexterity. The position requires lifting of delivered parts for fleet and facilities that are big and heavy. The position requires frequent walking from office to shop or to other areas of the premises. Dexterity in performing minor and slight facilities repairs is highly required since not all repair jobs are easily accessible.

Because of the potential exposure associated with the work, incumbents in this job are required to follow all Mountain Line safety procedures, manuals, and guidelines. Additionally, incumbents are required to properly don safety-related clothing, protective hard hats, gloves, footwear, tools and equipment, and other safety-related gear.

Education Requirements

Bachelor’s Degree in business administration, transportation management, or a related field

Similar Work Experience

Licenses, Training and/or Certifications Required

• Possess and maintain, or able to obtain within 90 days of offer of employment, an Arizona driver’s license, CDL B with Passenger endorsement, and a satisfactory driving record for the last five (5) years

Substitution:

Any combination of education, experience, and training that provides the required knowledge, abilities, and skill to perform the duties of the position.

This job description does not create an employment contract. It is intended to describe the general nature and level of work being performed by the person assigned to this position.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position may be required to perform any other job-related duties as requested by management.

Mountain Line is an equal employment opportunity employer.