SURGICAL WAITING INFORMATION RECEPTIONIST - BUSINESS OFFICE

Description

Mountain View Hospital is looking for a Surgical Waiting/Information Desk Receptionist to join our team!

JOB SUMMARY:    

Works at the Information Desk and/or Surgical Waiting Room. Answers all incoming phone calls Surgical Waiting Room and Information Desk, and offers administrative support courteously by greeting the customers either in person or on the phone. Directs patients and their guests with appropriate information and does so in a professional, friendly manner. Offers help wherever it is needed. Maintains confidential interactions with patients and their guests. Responds to emergency situations appropriately and according to training. 

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

1. Maintains patient confidentiality at all times.
2. Answer single or multiple incoming/outgoing calls and route accordingly on a complex phone system by:
a. Greeting callers with an appropriate salutation in a confident, unhurried and cheerful tone.
b. Identifying the hospital.
c. Identifying self.
d. Asking questions to determine a caller’s needs such as “How can I help you?” or “What can I do for you?”
e. Does not use questions such as “Can I help you?” or “What do you need?”
f. If necessary, routes calls to the appropriate person or department.
3. Responsible for knowing hospital policies and being familiar with hospital services.
4. Accepts and completes other duties as assigned or requested.
5. Understands and applies, as directed, regulations related to the Emergency Medical Treatment and Active Labor Act (EMTALA).
6. Communicates general information to appropriate personnel, patients or guests. Ensures propriety information is not disclosed.
7. Maintains an organized workspace and functions well during stressful periods or situations.
8. Treats all persons with respect and dignity, including but not limited to: patients, families, guests, vendors, physicians, employees, etc.
9. Ensures patient records or other patient information is kept confidential.

ABOUT MOUNTAIN VIEW:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Qualifications

Education/Certification:  High school diploma or general education degree (GED).

Experience:  One to three months related experience and/or training; or equivalent combination of education and experience.          

Equipment/Technology:  Ability to use hospital information system, and operate basic computer functions and software including but not limited to a multi-line phone system, photo printer and paging system.

Language/Communication:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Great verbal communication and memory skills.  

Mathematical Skills:  Basic math skills.

Mental Capabilities:  Must be even-tempered and able to make sound decision and judgments.  Must have the ability to prioritize multiple and competing customer and staff needs.

Interpersonal:  Excellent customer service skills as well as the ability to work well with others.

Performance:  Strives for daily excellence in all verbal and non-verbal communications