Field Services Technician

LOCATION

Mountain America Center:

9800 S Monroe St

Sandy, UT 84070

SCHEDULE

Full-time; in office

To be effective, an individual must be able to perform each job duty successfully.

• Meets the support needs of the end user in a quality and professional manner.
• Provides desktop support of all computer systems, assisting the end user with software/hardware resolutions and providing timely and effective communication.
• Administers the computer hardware lifecycle, including the ordering, provisioning and installation of computers and peripherals, the collection and troubleshooting of returning hardware, and the disposition of hardware in accordance with established processes.
• Plans, coordinates and implements client endpoint technology projects, including hardware/software upgrades, rollouts and migrations as directed.
• Maintains an asset inventory of computer hardware and associated peripherals.
• Works closely with the IT HelpDesk to assume ownership of all incidents and requests that require visits to the end user desktop, within agreed upon service levels.
• Maintains incident assignment, status and communication using IT service management systems, including LANDesk, Cherwell Service Management, etc.
• Coordinates with vendors to schedule repair and maintenance work on credit union hardware and order additional hardware, parts and supplies as directed or required.
• Supports IS/IT hardware at remote locations, and works with IS/IT Managers to support their systems, including but not limited to routers, switches, computers, monitors, check scanners, receipt printers, cash machines, laser printers, multi-function printers, etc.
• Demonstrates basic understanding of network equipment and cabling and the ability to perform basic troubleshooting and on-site tasks as directed by the Network team.
• Assists employees with best practices and provides end user training on computer systems/software as required.
• Maintains and troubleshoots Microsoft Active Directory, including user and group provisioning and configuration, and assigning appropriate permissions on network resources.
• Sets up new branches according to established requirements, insuring that all project tasks are completed, and systems tested to insure a successful branch opening.
• Develops and maintains applicable process and workflow documentation for the position.
• Works after hours, nights and weekends as required.
• Other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Three years of related experience

Advanced knowledge of Microsoft Windows 10 in the enterprise

Advanced knowledge of computer systems, networking and cabling

Troubleshooting Networking Issues

Credit Union experience or similar preferred

Education

Equivalent to a two-year college degree or completion of a specialized course of study

~

Licenses, Certificates, Registrations

Current driver’s license and good driving record and be willing and able to drive to Branch Locations frequently

CompTIA A Service Technician, Microsoft Certified Professional (MCP) or Equivalent

Computer/Office Equipment Skills

Intermediate skills in Microsoft Office including Outlook, Word, PowerPoint, and Excel

Advanced skills in troubleshooting and fixing PC and related Hardware

Managerial Responsibility

Has no supervisory/managerial responsibilities

Other Skills and Abilities

Effective prioritization and project management skills, as well as time management skills with the ability to properly prioritize work and hold to a schedule.  Intermediate to advanced knowledge of Microsoft Active Directory users and groups.  Ability to assist end-users with common issues with our standard applications and platforms.  Ability to troubleshoot various P/C hardware and software packages.  Intermediate knowledge of TCP/IP and Ethernet networks.

PERFORMANCE EXPECTATIONS (Performance Factors)

Commitment to Quality

Demonstrates support for quality principles.  Forms effective relationships with customers/vendors.  Focuses efforts on creating value for internal and external customers.

Communication/Interpersonal Skills

Expresses oral and written ideas clearly and listens with understanding.  Communicates clearly and effectively with internal and external customers.  Demonstrates the ability to work with others.  Is cooperative and constructive.

Job Knowledge

Uses know-how to perform the job and utilizes available resources to meet the credit union's objectives.

Follow Through

Demonstrates reliability and commitment to complete assigned responsibilities with minimal supervision. Takes responsibility for actions, solves problems as they arise, keeps all parties fully informed, and stays with a job through all stages of completion.

Teamwork & Cooperation

Promotes a positive, productive, synergistic and professional working environment.  Demonstrates sensitivity, cooperation, understanding of others, and respect.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to talk, sit, and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Travel

Must be willing to travel as required (up to 25%) within the five state credit union footprint

Vision Requirements

Closer vision (clear vision at 20 inches or less)

Distant vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 35 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***