Operations Coordinator

POSITION OVERVIEW

The Operations Coordinator is a full-time position with MLA Move Language Ahead, which is the trade name for Go Languages WorldWide Ltd. in the United Kingdom. The position works under the direct supervision of the Operations Manager and is responsible for College, University, and vendor relationships, seasonal operations personnel recruitment, operational program support including transport, and administrative clerical work for all MLA programmes in the UK and Ireland.
 
COMPANY MISSION STATEMENT
 
MLA Move Language Ahead is an industry leader committed to providing premier international study abroad programs that ensure the highest levels of safety, education, and cultural immersion.
 
LOCATION
 
Remote position requires employee to work from their home, free from distractions. Position requires reliable high-speed internet connection and cellular phone service. Successful candidate should reside within the United Kingdom.
 
SCHEDULE
 
This is a full-time position, 40 hours a week with a flexible schedule to meet the demands of the position are required. Additional work hours may be required to include weekends or evenings when necessary.
 
TRAVEL
 
Travel will be required to support the needs of the programs throughout the United Kingdom, Ireland and to the head office in Italy.
 
REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE

The Operations Coordinator, UK must have a Undergraduate degree or prior experience of at least two (2) years in the juniors English as a second language field and must represent MLA Move Language Ahead values and model those values to subordinates and colleagues.

Required skills include:

• Excellent communication (verbal and written); organization, and attention to detail
• Superior relationship building
• Self-motivation
• Ability to multi-task 

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE (continued)

• Ability to maintain organization of business contacts to include companies, contact names, email address, and phone numbers
• Ability to work under pressure
• Ability to effectively use Microsoft Word and Excel
• Ability to be pleasant, polite, and cooperative with fellow employees, vendors, and guests

KEY POSITION ACCOUNTABILITIES
 
Client Relations

1. Develop and maintain relationships with College and University conference managers.
2. Establishes and maintains relationships with industry influencers and key strategic partners including MLA attraction and coach suppliers.
3. Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.

Recruitment 

1. Assist in the creation and updating of job descriptions for all UK operations employees across the company.
2. Coordinate the posting and distribution of job postings to achieve the desired pool of qualified applicants.
3. Accurately maintain all records of applicants in the MLA applicant tracking system.
4. Assist in the management of the recruitment and onboarding of all UK operations employees.

Financial      

1. Coordinate the bi-weekly/monthly payroll of all seasonal Go Languages WorldWide Ltd. employees.
2. Assist in the contracting, booking, confirmation, and payment of excursions and transport.
3. Coordinate the receipt collection and bi-weekly reconciliation of all Go Languages WorldWide Ltd. employee corporate credit and/or debit cards.
4. Assist in the reconciliation of the Go Languages WorldWide Ltd. petty cash.

Training

1. Directly coordinates training for all operations positions in the UK.
2. Oversees the collection and accuracy of all necessary employment paperwork to comply with all local, state and federal laws.
3. Makes recommendations on the content for the MLA employee handbook.

Supervisory

1. Assists in the directing of staffing, training, and performance evaluations to develop and control operations programs.
2. Liaison between UK operations department and other non-operation related units within the company. 

OTHER DUTIES
 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 
WORK ENVIRONMENT
 
This job operates in a remote office environment. This role routinely uses standard office equipment such as computers and phones, and requires a dedicated home office space with access to high-speed internet.

COMPENSATION

Compensation for this position is commensurate with the successful candidate’s education and demonstrated experience.
 
EQUALITY STATEMENT

Move Language Ahead and Go Languages WorldWide, Ltd. is committed to achieving equality for all those who learn and work here and wishes to develop a demonstrably fair and supportive environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, colour, nationality, ethnic origin, gender, gender identity (transsexual), marital or civil partnership status, disability, including mental health difficulties, sexual orientation, religion or belief, age, social class or offending background. We are proud of our diverse community and wish to encourage and celebrate its full contribution to a work life where all colleagues are treated equally and with respect.