Hotel Group Sales Manager

Summary:                           

Responsible for generating Rooms Revenue through the execution of strategic planning and performance to achieve/exceed individual revenue quotas in assigned market segments. Follow all department policies and procedures. Committed to the highest levels of guest service standards.

HOTEL VALUES:  This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance. 

The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership, and deal with situations of all kinds with a sense of Urgency.  While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers.  The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times. 

As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job. 

Essential Functions / Technical Skill Requirements:

• The position is accountable for proactively soliciting and handling sales opportunities
• Conducts day-to-day activities related to sales with a focus on building long-term customer relationships that enable achievement of sales objectives set.
• Identifies new business to achieve individual revenue goals
• Activities could include entertainment, sales calls, tradeshows, etc.
• Able to effectively manage time and prioritize workload
• Able to work with a minimum of supervision
• Highly energetic and enthusiastic
• Strong verbal and written communications
• Knowledge of basic computer literacy and good typing skills
• Professional and businesslike appearance
• Good listener
• Demonstrates self-confidence, energy and enthusiasm
• Present ideas, expectations and information in a concise, well-organized way
• Able to follow assigned marketing plan action items in a timely fashion
• Ensures that all client correspondence is delivered according to departmental time and quality standards
• Able to produce a weekly sales call schedule which addresses timely follow up of all tentative business, maintenance of existing accounts, and development of new business, and priorities assigned by the Director of Sales and / or General Manager or Company personnel
• Complete all departmental reports and systems on a timely basis
• Able to negotiate contracts the best interests of the property while maintaining customer goodwill
• Familiar with legality of contractual agreements
• Understands operational capabilities of the property
• Engaging in Sales Activities and can follow a sales plan
• Uses problem solving methodology for decision making and follow-up
• Has personal integrity, manages time well, highly visible in area of responsibility
• Maintain high visibility for hotel by active involvement in local CVB, and other business and professional organizations
• Maintains high visibility with peers and has strong product knowledge within competitive properties and hotel community
• Able to prospect, qualify, and close new business in telephone, email, 3^rd party channels and outside personal sales call appointments
• Able to penetrate existing accounts through obtaining lists for direct mail, referrals, other company contacts or offices, and in general formulates a customer call strategy
• Able to identify sales, market or industry trends to develop prospect lists
• Able to work as a team member in a competitive environment
• Manages a group and interpersonal conflict situations effectively
• Follow all company Sales SOP standards

Education and Experience:

• Previous experience in a similar position is required.
• Requires a minimum of 2 years experience in the sales and marketing or related professional area
• Position requires a varied work schedule that may include evenings, nights, and weekends.
• Computer skills required including: Word and Excel.
• Clear concise written and verbal communication skills.
• Strong organizational skills.
• Excellent interpersonal skills.

Additional Skills:

• Ability to communicate fluently in English verbally and in writing. 
• Use of computer and phone.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk or hear. 
• The employee frequently is required to stand. 
• The employee is occasionally required to walk. 
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, and depth perception.

Source: Hospitality Online