Education Technician

MPF Federal is seeking an Education Technician in Kettering, OH to provide management and technical support for delivering operational and academic schedules, workflow learning, and assistance.  Requirement encompasses a full spectrum of organizational services from routine administrative and course support to program development.   

This position will require working 100% onsite.  

Responsibilities include but are not limited to:

• Support 10-12 course offerings per year
• Maintaining student demographic, student feedback, and historical data
• Prepared statistical reports of data collected from each of the 10-12 courses offered
• Presenting data in Microsoft tools IE: Excel, Word, and PowerPoint
• Communicating with students and management through Microsoft Teams
• Using Microsoft Teams to oversee breakout rooms, audio and video support
• Managing and loading current course and administrative documents into the learning management systems
• Heavy virtual instructor lead training (VILT) with producing and troubleshooting through Microsoft Teams
• Participates in the review of each course completion by presenting statistical information and comparing it to the previous year’s course
• Collaborate with the course manager to make adjustments during the course completion review
• Attend weekly meetings to support the development and implementation of course requirements and updates as needed
• Review course products developed, recommend alternative data collection methods that were identified during data analysis, and recommend updates/improvements to courses
• Assist with tracking budget expenditures for courses/programs
• Assist with maintaining material ordering schedule for managers and leads
• Customer service support by greeting visitors and answering phone calls
• Scheduling meetings, conferences, and training events
• Maintaining the master course calendar and participating in budget information management activities
• Assisting with the development of annual projections of assignments for faculty
• Updating the Standard Operating Procedures (SOPs) for each course on a bi-annual basis
• Other administrative duties as assigned

Qualifications:

• High school diploma or GED required, Associate's or Bachelor's Degree preferred
• Microsoft Office and Microsoft Teams experience required
• Virtual instructor lead training (VILT) experience required
• Must have strong communication and collaboration skills
• Highly organized with the ability to prioritize tasking
• Close attention to detail

MPF Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.