Job Posting for Call Center Agent - Remote/ Office at MPS Lifeline LLC
We are seeking a reliable and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and concerns.
Responsibilities
Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
Providing accurate information about products, services, and company policies.
Resolving customer complaints or concerns by investigating the issue and finding appropriate solutions.
Identifying opportunities to upsell products and services to customers.
Keeping detailed and accurate records of customer interactions and transactions.
Following up on customer calls and ensuring customer satisfaction.
Collaborating with the sales team to meet company targets and objectives.
Requirements
High school diploma or equivalent.
Previous experience in a call center or customer service role is preferred.
Excellent communication and interpersonal skills.
Ability to multitask and handle a high volume of calls.
Strong problem-solving abilities.
Proficient in using computer systems and software.
Ability to work in a fast-paced and dynamic environment.
Benefits
Competitive salary and benefits package -
Opportunity for growth and advancement within the company -
Flexible work schedule with various shift options -
Comprehensive training program to ensure success in the role -
Supportive and collaborative work environment with a team-oriented culture
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