Job Posting for Help Desk Support Specialist at mPulse Mobile
Job Category: Account Management
Requisition Number: HELPD001036
Posting Details
Posted: February 20, 2024
Full-Time
Locations
Tuscon Remote
Job Details
Description
Primary Responsibilities
The Help Desk Support Specialist provides quality and efficient customer service to health plan users via incoming phone calls, returning voicemails and emails. This position and team support multiple health plans for password reset/registration assistance. The Help Desk Team works closely together to ensure our callers receive an excellent customer experience.
Essential Duties
40 hours per week schedule M-F, daytime hours, with occasional overtime on-call duties
Support inbound calls for multiple health plans for password reset / registration assistance
Return voicemails/emails for password reset/registration assistance
May answer non-technical questions regarding functionality
Documents all customer incidents regardless of method of notification (phone, email, voicemail) in HealthTrio’s customer tracking software
Complete special projects or other duties as assigned.
Takes on-call duty as assigned.
Skills and Qualifications
High School Diploma or GED
Effective verbal communication skills and problem-solving skills
Proficient in using multiple computer applications simultaneously
1 year phone support or call center experience
Must be able to type a minimum of 30 wpm
Basic computer skills required; demonstrated proficiency with Microsoft Word and Outlook
Healthcare or medical industry experience preferred
Preference given if fluent in Spanish
Work Environment
Flexibility to work remotely or in-office if located in Tucson, AZ.
Occasional off-hour/evening/weekend and/or overtime hours will be required
Small, family-like atmosphere as opposed to a large call-center environment
The essential functions of this position may be performed remotely or in a climate-controlled office environment. Some office areas will contain a significant amount of computer and peripheral equipment (e.g., printers) producing the associated electronic equipment noise
While performing the duties of this job, the employee is required to move about an office
environment (from office to office); sit; use hands to finger, handle, or feel objects, tools, or
controls; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision. Peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds; balance, stoop, kneel, or crouch.
Salary.com Estimation for Help Desk Support Specialist in Tucson, AZ
$45,411 to $56,864
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