What are the responsibilities and job description for the Hydroblast Superintendent position at MPW Services?
This position is responsible for assisting in planning, organizing, coordinating and controlling of specific site operations. This position may be accountable for delivering and maintaining high standards of customer service through both sales efforts and business operations.
ESSENTIAL FUNCTIONS:
1. Makes routine customer visits and directly interacts with customers during jobs, coordinating his/her efforts with the MPW Sales person to assure the customer’s job specifications are met.
2. Estimates and bids specific jobs under the direction and supervision of the Branch Manager.
3. Identifies labor and material requirements for jobs, coordinates scheduling with Operations Manager and/or Branch Manager to be sure crews are dispatched to the job sites on time with the required equipment and in compliance with all MPW policies.
4. Assures all job safety requirements are met including the completion of the Environmental Safety worksheets, conduct of safety meetings, appropriate equipment, and accident investigation when necessary.
5. Assists in preparing work order documentation, in turn driving the Branch billing and payroll function.
6. Assists in preparing job history files in order to track equipment, labor, and material needs for jobs for future implementation.
7. Directs supervisory personnel at job sites sometimes acting as a Supervisor or Equipment Operator.
8. Assists in conducting audits of job sites to assure MPW and the customers quality standards are met and that all safety regulations and other MPW procedures are followed.
9. Performs other duties as directed.
ADDITIONAL RESPONSIBILITIES:
1. This position is called upon to plan and orchestrate work flow at customer’s sites often working under time pressures, hence must be good at scheduling and balancing work loads.
2. In order to achieve positive results, the individual may be required to perform a variety of duties and shoulder a multiple of responsibilities.
3. Have ability to improvise to get jobs completed while maintaining safety, cost effectiveness, and high quality.
4. This position may be called in at various hours and days of the week 24/7, due to the emergency response nature of the business.
5. Several long and non-traditional hours are required as a regular part of this position.
6. Has the authority to make unsupervised decisions consistent with the scope of responsibilities.
KEY BEHAVIORS:
1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.
3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.
4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.
5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.