Job Posting for Dispatcher at Mr. Electric of Central Michigan and The Tri Cities
Provide a positive point of contact for former, current and prospective customers that call to inquire about or schedule service calls. Contacts current and prospective customers via telephone to determine the level of satisfaction with the work performed by the Service Professional. Prioritizes and coordinates the scheduling of service calls to meet customer requirements. Coordinates delays in scheduling with both customers and Service Professionals. Reschedule service calls when required.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
Receive incoming calls in professional and courteous manner
Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Benefits: Benefits package varies
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Salary.com Estimation for Dispatcher in Mt Pleasant, MI
$39,001 to $53,090
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