What are the responsibilities and job description for the Customer Service Representative position at Mr. Handyman?
Are you ready to join a company that really supports its team members? Does being part of an organization that values teamwork sound like your kind of environment?
Do you want to work in an office where your ideas and talents are respected? Where communication is key to success?
This is a small workplace where you will know all your co-workers enabling you to make a positive impact on the team strategy.
We are growing our team so we can continue to be one of the most well-respected service companies in West Michigan. We are looking for a friendly and outgoing professional customer service representative for our fast-paced office environment. You will be the person who helps us bring our success to the next level! If you love to work with others to achieve common goals, and if you enjoy talking to potential customers, then this is your best CSR opportunity.
Your Responsibilities as a Customer Service Representative
- Lead management – you will be responsible leads from inbound calls, emails, online chats, and website form requests.
- Inside Sales – you will help potential clients recognize our value proposition, booking projects and following up on any unsold leads.
- Scheduling – you will be responsible for managing schedules for our field personnel
- Managing Customer Expectations – you will communicate with customers to guide them through their projects helping them to understand what they can expect from us.
- Create Life-Long Customers – Deliver a great customer service experience that impresses every customer.
How We’ll Measure Performance for Customer Service Representatives
Here are some of the ways that we’ll measure your performance in the role.
- Sales – You will be responsible for keeping the schedules full
- Quality of Work – Our value comes from meeting and exceeding our customers’ expectations at every step in their project
- Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
- Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.
To Succeed in this Role as a Customer Service Representative
- Be highly organized and detail oriented
- Possess excellent customer communication and independent work skills
- Be able to document your interactions in customer tracking software
- Utilize your inside sales experience to help our customers understand our services
- Understand how to identify AND solve problems
- Have a self-starter mentality (you seek opportunities to reach our common goals)
- Have computer experience with MS Office and Excel
- Know how to work with various social media to extend our reach to customers
Job Requirements for the Customer Service Representative
These are the minimum requirements to be considered for this position as our Customer Service Representative.
- Live within the area (Kent County or eastern Ottawa County)
- Able to work at our office in Wyoming
- Have three or more years of experience in an office setting as a CSR
- Experience with inside sales so you are comfortable booking potential customers
- Solving problems must come easily to you
- Possess professional communication and phone skills
- Willing to undergo a background check and drug test
Benefits & Pay for the Customer Service Representative
The pay range for this position is $17.00 to $20.00 per hour depending upon your customer service experience.
Health Insurance
Dental and Optical plans
PTO
Paid Holidays
Remember, we’re looking to hire only the best CSR. If that’s you, APPLY TODAY!
Salary : $17 - $20
