Server Assistant

Job Title: Mister Lyons Server Assistant

Reports to: All Lyons Management Team

Location: Palm Springs

Job Type:

FLSA Status: Exempt

Who are we:

We are F10 Creative, and we offer kick-ass hospitality. Everything we do is founded in our Mission, Vision, and Culture (MVC).

MISSION: Creating kick-ass hospitality.

VISION: Our team is everything. When talent is supported, trained, and inspired, then everything else falls into place. By continually learning, having a sense of belonging, and being confident, our guests will feel it. Happy staff make happy guests.

CULTURE: We are: Motivated, Adventurous, Creative, and Kind.

Owned by local chef, restauranter and Hotelier Tara Lazar, Foundation 10 (f10) is an adventurous group. We are inspired by people, food, drink, art, music, design, and travel. We have struck the perfect balance: foodies and non-foodies, young creatives and old school traditionalists, jet setters and homebodies. Our diversity inspires us to curate an electric and unforgettable experience you’ll enjoy from start to finish. F10 Creative is dedicated to Small Farm Food. We use responsibly sourced meats and local produce whenever possible. F10 is your home away from home, offering something unpretentious, thoughtful, and a bit out of the box – a place where we can share all our favorite things with you: simple, fresh and delicious food, handcrafted cocktails, and lots of choices. This is the experience we would want if we were in your shoes. We’re glad you’re here!

Who are you?

Role of Mister Lyons Server Assistant for Mister Lyons.

Our people are the core of who we are, what we do, and how we do it. As such the Server’s primary responsibility is to help create a work environment that clarifies what is expected of everyone working within F10, providing the support for the achievements of those expectations and hold all of us accountable to living our MVC.

The Server Assistant responsibilities include supporting, training, and inspiriting the F10 team while setting clear expectations and holding the team accountable.

What we need from you:

· Maintain our kick-ass hospitality.

· Be kind.

· Align our Vision, Mission, and Culture with your team.

· Provides a learning atmosphere with a focus on continuous improvement.

· Communication is key: it is our bridge between confusion and clarity.

· Create a wave of our culture, so all team members can keep the wave going. Every team member of F10 plays an equal role.

· Take the time to always refine skills and knowledge as a team and as an individual.

· Help create future leaders, not followers.

· Establish a professional, respectful, and engaged environment by empowering the team.

Job Description

Providing a pleasant and welcoming experience for our guests. Creating positive memories. Conveying your food and beverage knowledge to the guest, so as to enhance the guest experience. Competently performing the steps of service for every table.

Food & Beverage Service

· Assist serving food and beverages to guests in a prompt, courteous, and professional manner.

· Follow established serving assistant procedures, such as presenting menus, taking orders, and delivering meals.

· Ensure accuracy in food and drink orders and accommodate any special requests or dietary restrictions.

· Continue training to stay current on all food and beverage changes

· Set and Maintain Cleanliness standards throughout shift.

Customer Service

· Provide excellent customer service by engaging with guests in a friendly and attentive manner.

· Respond to guest inquiries, address concerns, and ensure their needs are met during the event. Anticipate guest needs and proactively offer assistance or recommendations.

Team Collaboration & Problem Solving

· Act quickly and appropriately to resolve any guest complaints or issues that may arise during the event.

· Communicate concerns or challenges to a manager immediately.

· All tipped employees are part of the tip pool and are expected to act and function as a team.

Other Requirements

· Responsible Beverage Training Certification.

· Heath Department food Handlers Card

· Able to speak clearly and listen attentively to supervisors, employees, and customers; able to give direction as necessary.

· Impeccable service standards, clean work habits, and great attention to detail.

· Ability to navigate and utilize programs that may include Microsoft Office Suite programs (especially Word, Excel, PowerPoint, and Outlook), appropriate point of sale (POS) systems, R365, UKG, TPP, Open Table, Monday.com, Ctuit, Focus, and any other required operating machines/systems (i.e., online, or digital reservations systems).

· Able to work extended hours, weekends, and holidays as business dictates.

· Adheres to grooming and appearance standards consistently.

· Able to be flexible to changing policies and procedures, as well as varying deadlines.

· Excellent communication and interpersonal skills.

· Adheres to F10 Employee Handbook Policies

· Ability to stand for extended periods, lift and carry trays, and perform physical tasks as required.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative to the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

High school diploma or general education degree (GED); and two to three years related experience and/or training; or equitant combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employee organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.

Work Environment:

The work environment is fast-paced and can be located at a variety of event spaces such as banquet halls, conference centers, hotels, outdoor venues, and private residences. These venues can vary in size, style, and layout, and may host a wide range of events including weddings, corporate functions, galas, or private parties. Noise level in the work environment is usually loud.

Physical Demands:

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to site, climb, balance, stoop, kneel, crouch,

Job Type: Part-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Physical setting:

• Fine dining restaurant

Shift:

• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person