Collections Officer

• Establish contact via phone, letter, or visits with members who are delinquent on their payments to ascertain member status and reason for delinquency
• Professionally and respectfully encourage members to pay in an effort to bring and keep their account current
• Analyze, evaluate and assist members with credit problems; recommend and establish alternative payment options
• Make recommendations to members regarding repossessions, refinances, modifications and charge-offs
• Consult with management and recommend solutions on more problematic accounts to limit loan losses
• Notify co-signers regarding status of delinquent accounts
• Update files and system accounts using the credit union’s collection system
• Locate missing members by contacting the following including but limited to: relatives, neighbors, and employer(s); request information from outside sources relating to verification of credit information
• Track, record, and monitor, and notify repossessions
• Serve as a liaison with legal counsel regarding all real estate and non-real estate transactions
• Assist with the collection of Negative Share (NS) accounts
• Review charge off accounts for recovery options and ensure payments and arrangements are still being met
• Research payroll deductions, stops, starts, and changes as they may affect the status of loan repayment
• Process and assist with payment
• Prepare and track all modifications/extension requests
• Assist members in filing credit life and/or credit disability insurance claims
• In some cases: file claims, attend hearings, and coordinate with trustees for all bankruptcy filings
• Assign and identify accounts for legal action
• File reports with appropriate law enforcement agencies on fraud and forgery items; file bond claims with insurance company

• High School Diploma or equivalent required
• Collections, consumer finance, and/or lending background required
• Some college education preferred
• A minimum of 3-5 years of related experience; a viable combination of experience and education will be considered
• Previous customer service and/or banking experience
• Knowledge of laws and regulations related to collections and bankruptcy
• Proficient in Microsoft Office, general computer programs, and general office equipment
• Advanced problem solving skills
• Analytical, critical thinking, and problem solving abilities in combination with effective interpersonal relationship skills
• Excellent written and oral communication skills
• Strong attention to detail
• Skills in organization and planning
• Ability to receive and maintain confidential information
• The ability to obtain Certified Financial Counselor status

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.