What are the responsibilities and job description for the Customer Service Representative position at MRA Recruiting Services?
Member: Fromm Family Foods
Position: CSR (Customer Service Representative)
Location: Mequon, WI
MUST Love Cats, Dogs & People too!!!
Our growing pet food business is looking for a skilled and confident individual to join our team as a Customer Service Specialist. We need an enthusiastic individual who can listen to our consumers, the pet parents, and then offer a unique and customized solution to the pet parent’s question. The successful candidate for this role will have a strong passion for pets, strong comfort in working with phone and on-line support tools, and will be highly capable of learning about Fromm Family foods product offerings; all of which are critical for offering quick and accurate support to our customers with two years customer service experience.
Duties and Responsibilities
- Take phone calls, chats and respond to written communications in a professional and personable manner
- Collaborate with the team to quickly and efficiently deliver complete answers
- Correspond with additional department teams as needed
Skill Sets Required
- Strong verbal and written communication skills
- Strong general computer skills, including: Microsoft Office
- A high degree of organization
- Ability to multi-task and work in a fast paced environment
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Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.
As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.
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