What are the responsibilities and job description for the Customer Service Representative position at MRoads?
Job Details
Opens and accurately maintains customer accounts by recording and updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up, when necessary to ensure resolution
Process accurate order entry
Maintain customer service ACD targets
Establishes and maintains customer relationships with key assigned accounts
Ensures accuracy of order entry
Follows up with order patterns, inventory, demand, and product schedules focusing on attention to detail
Demonstrates an elevated level of account ownership
Partners with sales representatives to ensure the service and customer requirements are understood and implemented in line with customers expectations
Monitors day-to-day open/back-order reports of each account within a portfolio
Works to understand product schedule for Liquid and Powder Coatings manufacturing sites
Working understanding of color matching
