IT Support Specialist II

Title: IT Support Specialist II

Location: Springfield, OH

Shift: 1st, 7:30AM-4:30PM

Job Description:

This position will be a member of the IT Helpdesk Team. Responsibilities are as follows, but not limited to:

• Configuration, installation and repair of computers and other electronic office equipment.
• Troubleshoot hardware and software issues on user’s computers and devices.
• Troubleshoot Intermec/Honeywell barcode label printers and handheld Android scanners.
• Perform preventative maintenance on Intermec/Honeywell barcode label printers.
• Troubleshoot networking issues related to switching, data cabling and wireless.
• Skill to Install and terminate horizontal and backbone network cabling per TIA/EIA-568 structured cabling standards.
• Educate users on procedures for resolving or preventing technical problems.
• General administration of Windows Servers including Active Directory and Group Policy.
• Develop and implement technical procedures to quickly address user’s problems and minimize downtime.
• Develop relationships with third-party vendors managing software and maintenance agreements and licensing.
• Quote network cabling installations and maintain network diagrams.
• EDI software technical support.
• Administration of customer portals. User account creation, maintenance, troubleshooting and password resets.
• Ability to mentor and work well with other support team members.
• Ability to lead projects, meet deadlines and report progress to IT management.

Specialized skills to be taught on the job:

Radley iCARaS EDI system.

Required Skills:

• Excellent communications skills, written and verbal.
• Must be able to work in a team environment as well as on your own.
• Proper time management skills and ability to meet deadlines.

INDQSS