HR Service Center Representative/REMOTE

Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID :11733

Employment Type : Full Time

Job Category : Human Resources

Work Location : Melville, NY (CSC) - Remote

State or Province : New York (US-NY)

Potential Work Location : United States : North Carolina : Davidson

BRIEF POSITION SUMMARY:
THIS ROLE IS A HYBRID/REMOTE POSUTION

Under supervision, this position is responsible for providing timely and accurate service to customers (primarily active associates and managers) by assisting in processing HR documents, i.e. benefits, salary, and status changes; providing information on a wide range of Human Resources programs and services (via phone, Teams chat, or email) and by the expeditious referral of more complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, Benefits, Leaves of Absence, Payroll, HR Policy, L&OD, Diversity and Inclusion.

DUTIES and RESPONSIBILITIES:

• Uses procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee/manager inquiries.

• Communicates Human Resources and other related, policies, procedures, and guidelines.

• Completes transactions in MyMSC, keeping records up to date.

• Forwards associate inquiries to functional specialists with in-depth functional knowledge.

• Forwards associate inquiries to third party vendors/outsourced providers.

• Documents all associate inquiries and issues; maintain thorough case notes to document updates and resolutions to cases.

• Conducts frequent review of Frequently Asked Questions, Policies, Procedures to identify steps needed to answer customer inquiries.

• Recognizes and reports unusual events or consistent problems areas to Team Lead.

• Completes Unemployment verification and information requests

• Distributes and monitors daily/weekly reports

• Maintains Standard Operating Procedures Documentation, Quick Reference Guides, and Knowledge Base articles.

• Creates and manages Positions using Position Management in Employee Central

• Processes new hires via Manage Pending Hires screen in Onboarding system.

• Support Audit processes as necessary

• Troubleshoots user issues directly and through service requests to resolve in a timely fashion

• Guides hiring managers and new hires through the on-boarding process

• Communicates with associates verbally and through chat.

• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

• Perform other related duties as assigned, including but not limited to testing and reporting.
  

EDUCATION and EXPERIENCE:

• High School diploma or GED equivalent.

• Two years of experience in a Human Resources role preferred.
  

SKILLS:

• Ability to consistently deliver high quality customer service in a professional manner.

• Excellent verbal and written communication; ability to develop and deliver verbal and written communications which convey complex information in a simple, easily understandable manner.

• Strong attention to detail.

• Strong problem-solving and troubleshooting abilities.

• Ability to navigate computerized data entry system or other relevant applications.

• Acts honestly and professionally; ability to handle confidential and sensitive information.

• Ability to identify and analyze issues based on data or available information.

• Ability to maintain patience, commitment, and effectiveness when challenged by difficult situation.
  

OTHER REQUIREMENTS:

• Eligible to work in the U.S.

Telework

Benefits may include: paid time away including holidays and parental leave, medical and dental plans, retirement savings plans with company-match, disability and life insurance, tuition reimbursement program, recognition and service award programs, wellness and workplace flexibility programs, stock purchase plan, and product discounts (Benefits may vary by location).

Compensation starting at $38423 – $54890 / year and up dependent on candidate location and experience

Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500 team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms.