Dispatch Coordinator

Dispatch Coordinators are highly motivated, outgoing, quick witted individuals that dispatch a team of technicians while actively optimizing their schedule and proactively anticipate and prevent issues. If this sounds like you and are up to the challenge to make secured hourly pay plus uncapped commission, we want to hear from you!

ABOUT MSC MECHANICAL, INC

Our Mission is to provide our customers with a better home and work environment through state of the art heating, air, plumbing, and solar solutions. We offer an amazing team atmosphere as well as the opportunity for personal, professional and financial growth. Our Core Values are the backbone of our business and guide our hiring process: we have integrity, we are accountable, and we are disciplined, aligned, transparent and results-oriented.

MSC employees are family--we care about our employees just as much as we care for our customers. We’ve acquired an excellent reputation for performance and professionalism over our 30 year career. We take pride in our work, in our company, and in our community. Come see what the MSC family is all about.

If you’re looking for a career that wants to help you meet your max potential, apply today.

OBJECTIVES

• Coordinate all dispatching of Technicians and Sales Specialists.
• Opportunity for advancement and in house training.
• Answer on-call phone calls on a rotating schedule, including evenings, weekends and holidays.
• Keep track of where technicians, sales, and field staff are throughout the day.
• Keep the MSC Mechanical software dispatch board organized and up to date.
• Maintain a cooperative working relationship with all company and client personnel. MSC Mechanical has made a strong commitment to creating a teamwork atmosphere; working together with proper coordination and cooperation will help you, the company, and our customers.
• This position will work hand in hand with all other office staff members. The Dispatch Coordinator and CSR’s must work together to operate the command center.
• Abide by MSC Mechanical Handbook policies and procedures as well as our Core Values.

COMPETENCIES

May include, but are not limited to:

• Customer Service/Communication Skills: Dispatch Coordinators will need to be able to provide information to others quickly while being professional & respectful.
• Sales Mindset: How can I optimize the schedule to be the most effective while also bringing in the most revenue.
• Leadership: Dispatch Coordinators will need to make fast paced decisions and know how to communicate those decisions well.
• Problem-Solving Skills: Dispatch Coordinators may have to solve customer issues, sometimes without seeing the actual problem first hand. Being able to problem solve with a customer will help your job.

EDUCATION AND EXPERIENCE

• A high school diploma or equivalent. On-site training and continued education will be provided.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk.
• Attend and actively participate in internal training courses.
• Must be willing to answer on-call phone calls on a rotating schedule.

SCHEDULE

• Working hours for this position are Monday-Friday 8:00am-5:00pm with a 60-minute lunch break. Taking on-call phone calls will also occur after hours on a rotating schedule.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Malek Service Company recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If you feel you meet our high standards and you would like to be a part of a well-respected team, then we want to hear from you!