OPERATIONS REPRESENATIVE

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Job Description

The Operations Representative is responsible for all dispatch of door moves, follow up and invoicing on additional charges and ensuring that the manifested transport amount always matches the transport selling amount. This role also includes providing an excellent customer experience for clients and colleagues alike in every written and verbal communication, internally and externally.

• Validate inland rate manifested is correct
• Creating and verifying invoices pertaining to door moves
• Secure delivery instructions for door moves from customer
• Obtain Pick-up Numbers, dispatch work order to truckers
• Invoice any additional charges incurred during door delivery to customer
• Management of all required steps as they pertain to the MSC Air system
• MSC Link to dispatch to MEDLOG-MSC door moves
• Support any process improvements to enhance customer experience
• Plan transfer moves for MSC full containers CY - CY
• Repositioning empties from Terminal- Schedule allocation, secure appointments and receiving window in terminal

Qualifications

• 0-2 years of experience in an order management role, with direct vendor interaction (Logistics or Trucking desk experience)
• Desire to provide the best possible experience for our customers.
• Ability to work in a fast-paced environment, multi-task, and work under pressure towards deadlines.
• Ability to access, retrieve, format data using various business systems and produce standard/nonstandard reports.
• Process oriented with improvement mindset
• Interest in the shipping industry.
• Demonstrated experience in PC software applications (MS Office), and other related office systems.
• Strong organizational skills and attentive to detail
• Bilingual (English and French), an asset
• A proven history of building trusted relationships with both customers and sales

Additional Information

All MEDLOG Canada employees are expected to exhibit the MEDLOG Attitude whereby you are a positive force, relentlessly driven to produce solutions-focused results; your approachable nature encourages collaboration with colleagues and customers.

• Customer Service Focus: Strives to provide a memorable customer service experience to every customer every time; uses a genuine friendly approach, consistent in every situation; highly developed sense of integrity and understanding of their role, i.e., representing MEDLOG to the customer and consistently acts accordingly
• Ability to multi-task: Is able to proceed and accomplish tasks while monitoring phones and emails as well as ticketing in a timely manner
• Strong written and verbal communication skills: Is able to communicate in a concise professional manner, using correct grammar and syntax, using positive language consistently to convey negative messages; demonstrates empathy for the customer in their communication
• Organizational Skills: Is able to manage the workload, to prioritize, and to manage their time effectively, ensuring a seamless and frictionless process, approaching problems logically and with demonstrated good judgment
• Follow-through: Demonstrates a strong sense of urgency and promptness as well as consistency in following up in unresolved client issues to ensure completion, advocating for each customer both internally and externally; keeping a friendly connection with the customer to assure them they have not been forgotten
• Attention to detail while working quickly and under pressure: Is able to maintain the both the quality and the productivity standards, ensuring accuracy, correctness and speed are maintained, when deadlines are tight and the pressure is on

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks: 

• 100% health and dental benefits coverage.
• RRSP coverage with MSC Canada matching a portion of employee contribution.
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• An employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry, and apply now!

MEDLOG is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MEDLOG however, only those candidates selected for an interview will be contacted.