CLASSIFICATION:                 ADMINISTRATIVE

GRADE LEVEL:                      ONE - FOUR

SCOPE OF RESPONSIBILITIES:

The Transportation Service Facilitator is responsible for the smooth daily operation of safe, on-time fixed route transportation service by ensuring that all work assignments have a driver and a vehicle.  They promote safe, timely, professional and courteous service delivery by monitoring operator adherence to MTA rules and procedures as well as providing support for operators on the road.

SUPERVISION BY:  MANAGER OF FIXED ROUTE TRANSPORTATION SERVICES

PRINCIPAL RESPONSIBILITIES:

• Check operator credentials to ensure licensing requirements are met
• Check absence notification voice recorder daily and respond to absences by assigning operators to unfilled runs
• Ensure that operators have an assigned vehicle or a replacement vehicle
• Approve any variation in pay times as a result of time changes during assigned run
• Inform and monitor operators on management requirements as well as MTA operating rules and procedures
• Recommend discipline of operators to Director based on absenteeism record, tardiness, behavior considered unprofessional, and other rule violations
• Monitor radio transmissions from operators
• Operate complex communications equipment according to FCC and MTA rules and regulation
• Monitor and respond to phone calls as necessary
• Receive equipment failure reports from operators
• Conduct on-the-spot analysis of equipment failure reports from operators; makes decision whether operator continues his/her run; directs the operator to bring bus in and replaces same; or refer problem to Maintenance
• Complete records on vehicle pull-offs
• Insure proper and fair distribution of work assignments and equitable distribution of unscheduled overtime
• Respond to inquiries regarding service in a professional, cordial manner
• Maintain run guide files
• Act independently when required by events and/or circumstances
• Make management decisions in absence of Director, such as rerouting vehicles, respond to emergencies, accident reporting and first response, and other critical matters
• Assist with data collection and reporting relative to department operations
• Assist in the investigation and resolution of concerns and complaints
• Develop project reports
• Perform other duties, as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Well-developed interpersonal and communication skills
• Strong computer skills
• Understanding of bus operations
• Ability to function successfully in a Team environment.
• Ability to analyze complex reports and information and utilize same effectively
• Capable of working effectively in stressful situations
• Knowledge of the geographic area of Genesee County
• Well developed problem solving skills

EDUCATION and/or EXPERIENCE:

• Associates Degree or equivalent experience
• Experience in the Transportation field

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs duties in an office environment
• Effective speech skills required for accurate communication with operators and the public via direct communication, telephone and radio
• Utilizing computers, telephones and radios

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High stress environment due to published schedules, customer complaints and operator performance
• Working without direct supervision some of the time

SALARY:

$43,834-$48,382

Application Submittal:

Applications will be accepted until the position is filled.  Apply online at mtaflint.org.  MTA is an equal opportunity employer!

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.