What are the responsibilities and job description for the Field Manager - Drains position at MTech Mechanical?
Position Title: Service Field Manager FLSA Status: Non-Exempt
Department: Service Date: 2023
Reports to: Operations Manager. Location: Westminster, CO
Wage Range: $38-49/hr.
Benefits include: Medical, dental, vision, 401K, Long Term Disability, Short Term Disability, AD&D, PTO, Employee Assistance Program, additional optional insurances
Job Summary
Performs all functions of Service Journeyman. Assists Service Manager and Dispatchers in coordinating manpower, managing accounts and working with other MTech Mechanical Technologies Group Departments. Billable time dependent on work load of department
Essential Job Function
Department: Service Date: 2023
Reports to: Operations Manager. Location: Westminster, CO
Wage Range: $38-49/hr.
Benefits include: Medical, dental, vision, 401K, Long Term Disability, Short Term Disability, AD&D, PTO, Employee Assistance Program, additional optional insurances
Job Summary
Performs all functions of Service Journeyman. Assists Service Manager and Dispatchers in coordinating manpower, managing accounts and working with other MTech Mechanical Technologies Group Departments. Billable time dependent on work load of department
Essential Job Function
- Effectively direct daily team activities.
- Talk to every tech team member daily.
- Promote MTech Mechanical Technologies Group culture to team and clients.
- Act as a liaison between the client and MTech Mechanical Technologies Group.
- Help establish goals for the week with dispatch.
- Promote time management skills to team techs.
- Promote 100% bill time.
- Develop team/client relationships.
- Visit clients on a regular basis while team techs are on site.
- Quality inspection.
- Safety inspection.
- Manage preventative maintenance accounts to fit within budget.
- Assist with contract renewals.
- Responsible for accuracy and completeness of team's paperwork/MSI and coordinate corrections as necessary. Back up timecard checks on as needed basis
- Assist with contract renewals.
- Assist with T & M repair proposals.
- Support teams with technical assistance/advise in the field that will result in quality service, client satisfaction and profit.
- Use problems in the field as opportunities to provide additional training for technicians.
- Talk with team techs weekly about paperwork.
- All paperwork must be done in the field at the job site.
- Be proactive in helping generate policy and procedure.
- Assist with new hire orientation
- Provide objective evaluation of team and team members' performance to Senior Field Manager.
- Review man/hour reports with Service Manager and Operations Manager.
- Coordinate with other operations groups to complete service projects involving them.
- Keep workers informed on future schedules, planning and changes.
- Keep Senior Field Manager informed of any problems related to personnel or to technical issues. For example:
- Need for additional technical training:
- Technician's dissatisfaction with management
- Personal problems for which a technician might need counseling
- Take responsibility for own learning and continuing education so that skill is "state of the art".
- Keep client informed as to progress in resolving problem situations. See that clients are satisfied and generate more work.
- Work within the guidelines of the safety and employee policy.
- Promote time management skills to team techs.
- Visit clients on a regular basis while team techs are on site.
- Quality inspection of work performed by teams.
- Support teams with technical assistance/advice.
- Evaluate new products and tools and make recommendations for specific applications and report findings to Operations Manager.
- Coordinate with other operations groups to complete service projects involving them.
- Regular and predictable attendance is expected in order to meet the requirements of this position
- Other duties as assigned: On call rotation as MOD, assist with small projects, assist on an as needed basis with Monday morning meeting and paperwork, assist with in house technical training.
Qualifications
- High school diploma, technical school certificate or degree preferred
- 5 years of Service Technician experience including a thorough understanding of business/industry practices, processes, & standards
- Must be approved to drive per MTech’s driving standards
- Thorough understanding of and respect for safety and OSHA rules & regulations
- Excellent communication, interpersonal and motivational skills
- Strong organizational and problem-solving skills
- Ability to apply innovative and effective management techniques to maximize employee performance
- Solid MS Office/Excel skills and willingness to learn new software programs.
About MTech
For 20 years, MTech has had a goal to build a great company with a great reputation. With that in mind, we want an incredible team. With our values of integrity, commitment, excellence, growth and fun, we are looking for amazing individuals to build upon our success.
Our team members are our greatest asset, and we have a people-centric culture. We value the contributions they make towards growing MTech into being the premier design-build mechanical contractor in Colorado. MTech provides an environment that promotes genuine communication so that our team members can freely collaborate. We offer competitive employment packages and care about everyone’s safety and wellness – we show this through initiatives like Mental Health Month, Employee Assistance Programs and Construction Inclusion Week participation.
Approximately 500 individuals make up our teams across Colorado. We inspire and develop our talent with internship opportunities, an in-house training program and 100% company paid apprenticeship programs in sheet metal, pipefitting, plumbing and service. We also provide specialty training on topics such as medical gas certifications, DORA required Plumbing continuing education classes, various vendor trainings, CPR/First Aid and others. We also offer soft skill classes on topics such as Bias & the Brain (The Inclusion Series), Building a Culture of Trust, Navigating Conflict, and others. High-quality training enables our team members to exceed expectations in their roles and fuels the passion behind our company.
We are proud to of the amazing projects we have completed in our communities. This list includes projects such as McGregor Square, UCCS Hybl Sports Medicine & Performance Center, AIMS Community College Welcome Center, Vail Health, Grand Colorado Peak 8 at Breckenridge Ski Resort, NREL and many more.
Working for MTech provides the opportunity to work on a variety of different projects such as Healthcare, Higher Education, Data Centers, Cleanrooms, Office Buildings, Multi-Family, Biotech & Pharmaceuticals, and others.
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
This position takes place in a general office environment. Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available.
This Job Description is not a complete statement of all duties and responsibilities comprising this position and may change with or without notice.
MTech Mechanical is an EEO Employer and does not discriminate based on age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
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