Patient IQ Assistant

Orthopaedic Surgery

The School of Medicine – Department of Orthopaedic Surgery is seeking a highly motivated, engaged, and committed Office Support Assistant III who is interested in joining a fast-paced, highly productive team.

The Department of Orthopaedic Surgery’s World-Class Research program consists of a 50 member team conducting basic science, translational and clinical orthopaedic research. The Missouri Orthopaedic Institute (MOI) houses the Thompson Laboratory for Regenerative Orthopaedics (TLRO), which is the only comprehensive orthopaedic research laboratory housed within a freestanding orthopaedic hospital in the world. Our robust Orthopaedic Research Division is responsible for more than 130 ongoing research projects. The ideal candidate will play an instrumental role in the success of sustaining our department’s mission: Improve evidence base patient care and patient satisfaction of Orthopaedic Surgery at the University of Missouri.

This position will partner with clinical and research staff to support advancement of the overall culture of Missouri Orthopaedic Institute and our C3 Orthopaedics Initiative (Comprehensive, Cutting Edge, Caring Culture), which fosters a fast learning and continuously improving organization to further our mission.

We are looking for someone with the following characteristics, which complement our culture and work environment:
1. Highly engaged and described as proactive and self-determined.
2. Positive attitude, personable with a desire for close and collaborative working relationships.
3. Thrive in a fast-paced environment and who will be flexible and problem-solve in real time.
4. Highly organized who is detail oriented.

Position overview:

• Exhibit exceptional customer service skills and positive attitude related to PIQ platform and use of the platform in the clinic
• High comfort level navigating and teaching electronic data entry on tablets and computers
• Understanding of medical terminology and processes
• Provide clinic staff, physicians and patient PIQ support
• Assist Patient Service Representatives with iPad management and retrieval of clipboards from clinic teams
• Assist patients with iPad management when utilizing self-check-in process
• Call patients prior to clinic visit to encourage form completion
• Troubleshoot logistical issues related to iPads and the PIQ platform and ensure appropriate resources are deployed for timely resolution
• Engage in weekly communications with direct supervisor and assigned staff/faculty members
• Collaborate with other clinical and support staff in ensuring the patients get the help they need and that there is harmony within the clinic.

Salary Range: $12.36 - $22.10 hourly

Grade: GGS - 005

University Title: OFFICE SUPPORT ASSISTANT III

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Monday – Friday

8:00 a.m. – 5:00 p.m.

High school diploma or equivalent and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

In addition to the Online Application, please provide a Resume.

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

Know Your Rights

To read more about Equal Employment Opportunity (EEO) please use the following links:

• Know Your Rights English Version
• Know Your Rights Spanish Version

After careful consideration of COVID-19 virus trends and the overwhelming evidence of COVID-19 vaccine safety and effectiveness, the School of Medicine, along with MU Health Care, the Sinclair School of Nursing and the School of Health Professions, recently announced the decision to require COVID-19 vaccinations by Oct. 1, 2021, for all employees, unless granted a medical or religious exemption.

All new hires will be required to submit proof of vaccination prior to your start date. If you would like to request a medical or religious exemption, you must do so upon acceptance of employment so our team has time to review prior to your scheduled start date. You will not be allowed to begin work until you have submitted proof of vaccination or received an approved medical or religious exemption.

Thank you for helping us to create the safest environment possible for our colleagues, students and our patients by protecting yourself and others through COVID-19 vaccination.