Job Description:
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Understands and can operate within the primary goal of low stress, high safety baths and trims at all times
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Bathing, drying, and grooming dogs as well as any other services provided by the Mud Room
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Handles dogs safely and calmly. Knows when to ask for and when to provide assistance in order to ensure that a service is provided safely, well and/or on time
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Stays up to date on knowledge of Mud Room practices, other relevant Mud Bay practices and other material that Mud Room Muddies are expected to know
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Communicate with customers about their dog’s skin and coat condition through in-person face-to-face chats and written report cards
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Actively pursues further education on health and nutrition and how it plays a role in skin care for the animals
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Work toward expansion of the Mud Room to other regions, which may include extended travel to recruit and train Mud Room teams in other locations
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See opportunities for process improvement and proactively make changes
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Communicate often with New Business leaders and other departments as collaboration is needed
Required Skills
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Preferred experience: Is highly skilled in dog bathing and grooming with professional experience, or has hands on experience with reading dog body language and a desire to build a career in bathing and grooming
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Understands and is passionate about dog behavior and safe dog handling
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Believes that the ideal environment for dogs and staff is calm and low stress
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Can work with each dog as an individual, adapting service to meet the needs of the dog when it comes to skin and coat health as well as behavior
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Has a portfolio of their best work and is proud to share it
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Understands and believes that good nutrition is key to maintaining skin and coat health
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Finds their passion in working with owners and their dogs to improve skin and coat health
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Is patient and understanding with people and pets
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Has deep knowledge of dog physiology, nutrition, behavior, problems, and solutions
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Is certified or willing to become certified in animal and people first aid
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Is willing and able to quickly get up to speed on Mud Room practices, relevant Mud Bay practices, and other material that Mud Room Muddies are expected to know
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Is organized and efficient in their work
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Takes ownership of personal and team effectiveness and productivity
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Contributes to others' effectiveness and productivity
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Is willing and able to learn and effectively use our electronic scheduling and recordkeeping program
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Is adaptable and embraces change with an open heart and open mind
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Generates new ideas and is eager to consider different approaches
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Collaborates with team members well and often
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Communicates proactively and productively; understands when something should be shared, including what needs urgent communication
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Communicates with customers, colleagues and business partners in a clear way that is guided by Mud Bay’s mission, values and culture
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Seeks and gives feedback with an open heart and open mind in order to grow and improve
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Is willing to work in Thurston County
Pay Starting At: $18.10 and up, DOQ
Hours Per Week: 40 GFE
Keyword: groomer, grooming, bathing, service, salon, pet, dog, cat, food, nutrition, retail, customer service, benefits, employee discount, animal, team, associate, guest, friendly, helpful, solution, consultant, PTO, paid time off, vacation, family, employee owned