Part Time Mud Room Receptionist at Roosevelt

Job Description:

• First and last point of contact for all customers who have services for their pets in the Mud Room
• Ensure clients understand what services we offer, and help them get the most out of their pets visit in the Mud Room
• Manage the scheduling of appointments for the Mud Room
• Demonstrates understanding of and provides a great Mud Bay Experience in all interactions
• Able to use critical thinking to solve problems when needed
• Understands the appointment types, lengths, and how to schedule effectively
• Will use scheduling software to create, adjust, and/or cancel appointments as needed
• Able to communicate clearly in writing and over the phone
• Able to oversee appointment timeliness and provide reminders to Mud Room Technicians when needed
• Comfortable handling dogs to hand them off to the Mud Room Technicians when needed or to retrieve them from the kennel for their owner
• Ability to demonstrate empathy and understand the outcomes for Mud Room customers and the business
• Assist the Mud Room Technicians with basic Mud Room cleaning tasks which may include, but isn't limited to laundry, sweeping, and disinfecting
• Alert Mud Room Assistant Salon Manager or Lead when supplies are running low
• Collaborate with the Retail and Mud Room teams as needed

*
Required Skills: *

• Excellent communication, both verbally and in writing
• Understands and is passionate about dog behavior and safe dog handling
• Believes that the ideal environment for dogs and staff is calm and low stress
• Understands and believes that good nutrition is key to maintaining skin and coat health
• Is patient and understanding with people and pets
• Has knowledge of dog physiology, nutrition, behavior, problems and solutions
• Is willing and able to quickly get up to speed on Mud Room practices, relevant Mud Bay practices and other material that Mud Room Muddies are expected to know
• Is organized and efficient in their work
• Takes ownership of personal and team effectiveness and productivity
• Contributes to others' effectiveness and productivity
• Is willing and able to learn and effectively use our electronic scheduling and record-keeping program
• Is adaptable and embraces change with an open heart and open mind
• Generates new ideas and is eager to consider different approaches
• Collaborates with team members well and often

Pay Starting At: $19.68
Hours Per Week: 20
Availability Requested: Tuesday Thru Saturday, 8:30a-5:30p

Keyword: groomer, grooming, bathing, service, salon, pet, dog, cat, food, nutrition, retail, customer service, benefits, employee discount, animal, team, associate, guest, friendly, helpful, solution, consultant, PTO, paid time off, vacation, family, employee owned

Education
Required

• High School or Equivalent or better

Job Type: Part-time

Pay: $19.68 per hour