IT Hardware Technician

Overview

Purchase, install, support, and maintain technology equipment as well as provide general end-user support.

Responsibilities

• Service and maintain technology equipment, such as desktop computers, laptops, thin clients, printers, and telephones.
• Respond to incoming calls, service desk tickets, email, or chats regarding equipment needs as well as general support needs.
• Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
• Manage proper and secure equipment disposal and/or recycling.
• Recommend and perform technology equipment improvements, upgrades, and repairs.
• Conduct research on end-user technologies in support of standardization and procurement efforts.  Evaluate and recommend products for purchase.
• Update support tickets, log all calls and properly categorize issues to ensure that Help Desk requests are properly documented.

Qualifications

• High school diploma or GED required.  Associates degree in Computer Science, Management Information Systems (MIS), or a related field is preferred.
• Education and/or training in information technology is essential.
• Minimum of one (1) to three (3) years experience with computer hardware and software and telecommunications equipment is required.
• Must be PC proficient and have a good understanding of Microsoft Office products, e-mail and Internet use.
• Ability to provide technical support to system users and to communicate effectively in doing so.
• Combination of education & experience may be qualifying.

Compensation & Benefits

• Starting pay rate $15.75 - $18.00 an hour depending on qualifications.
• Generous employer paid benefits valued at $5 to $10 an hour. 

• Dual Medical/Rx Plan Options - Base Plan: 100% paid premiums for the employee and children; spouse coverage available for a nominal payroll contribution.  Buy-Up Plan: nominal payroll contribution for the employee, children and spouse

• Life Insurance and Accidental Death & Dismemberment Insurance Plan 
• Long-Term Disability Insurance Plan
• 401(k) Retirement Plan 
• Generous Paid Time Off Benefits
• Holidays 
• Occupational Illness & Injury 
• Employee Assistance Program (EAP)
• Voluntary Dental Insurance