What are the responsibilities and job description for the Night Dispatcher position at Mulholland Energy Services?
The Dispatcher is responsible for assigning trucks with deliveries for customers and their respective locations. They must communicate with the drivers by way of phone, and computer. The Dispatcher must stay aware of road conditions, provide accurate and knowledgeable directions, and supply any needed assistance to the drivers in positive and professional manner. The Dispatcher is also responsible for keeping complete records of all necessary information.
· Coordinates with the sales team to ensure the customers requested are met
· Determines how service requests will be achieved and confirms to the sales team that the service request was accepted.
· Communicates the details of the service request back to the requestor to ensure verify and validate the request. The details will included, but are not limited to: location services will be performed, the estimated time of arrival, and specific work instructions.
· Contact the driver and crew supervisor to provide complete instructions and details necessary to complete the service request.
· Records and maintain files and records of customer service requests, work or services performed, charges, expenses, inventory, and other dispatch information in the Dispatch Record
· Verifies the driver and or crew are following instructions by checking GPS frequently.
· Informs the driver and or crew of any updates or changes in the initial service request
· Follows up with the driver or crew on progress of work assignment
· Ensure that critical information is communicated to appropriate Manager or other staff member.
· Provide customer support by addressing any questions, problems, specific equipment requirements or requests for service
· Some on call 24/7 for driver re-direction due to unforeseen events.
· Effectively communicate any and all pertinent information to the customers and the drivers
· Monitor road conditions, construction zones, and accidents in order to revise routes as needed
· Ensure all paper work returned from the field is reviewed, completed and handed in to the appropriate departments in a timely manner.
· Some on call 24/7 as emergency dispatch contact.
· Process all associated paperwork, timesheets, field tickets, disposal tickets, manifests, invoices, expense reports and other documents.
· All other duties as required.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
- Night shift
Experience:
- Dispatching: 1 year (Required)
Work Location: In person