Account Supervisor

MULLENLOWE - A DIFFERENT KIND OF BEAST

With many long arms, each able to deliver a powerful blow, several hearts that beat in unison, and one sharp mind that shares a bold vision, MullenLowe is really unlike any other agency out there. We started with the merger of two kindred spirit agencies. We had complementary capabilities, but more importantly we had long histories of being very entrepreneurial organizations. We were scrappy to the core, and the result was one global creative boutique that shared the same vision: to work with the world’s most innovative marketers.

Position Overview

Account Management at MullenLowe is about more than just client service (although we do that, too). As the connector between clients, partners, and the agency, everyone in Account Management is required to be hyper-adaptable and flexible, offering thoughtful builds in creative development, passionately selling through a campaign, mediating between different points of view, and keeping things fair, having tough conversations for the good of the relationship and work — and, of course, being a positive, awesome person people always want to have in the room. Account Management is expected to be the persuasive, resilient, and relentless force it takes to help compelling work get made, combining sharp points of view on both business and creative.

The Account Supervisor oversees the daily executional needs of the client, reporting to a VP, Account Director, under the collective direction/guidance of senior level project owners. The successful candidate will have appreciable hands-on knowledge of, and practical experience in, the direct marketing discipline, contributing to campaign strategy based on client objectives, authoring creative briefs, managing audience(s) development (data acquisition, management, and processing), evaluating campaign response, and contributing to the print/production and direct mail processes. Additionally, the successful candidate thrives on challenge, exudes self-confidence in owning assigned projects, possesses a sharp eye for detail and minutia, and has the polished communication skills needed for a seamless, trust-based client-agency relationship. The ideal, seasoned candidate will also embrace being part of a team, ideating with both more junior and senior colleagues and discussing the best potential solutions and approaches to the work. Finally, the successful candidate will always be a staunch advocate for remarkable, objective driven creative, with the agility to adapt to changing needs and the experience to know when to involve more senior team leads in their efforts.

Responsibilities*

• Develops strong relationships with the client through total immersion in their business—demonstrating knowledge of the industry, astute business acumen, and a thorough understanding of client dynamics.
• Assists with the management of budgets, contracts/agreements, projects, and resource utilization.
• Oversees cross-departmental campaign development, ensuring projects are executed with precision, timeliness, and attention to detail while staying within allotted budget; knows how and when to involve other departments/stakeholders.
• Ability to think strategically, proactively identifying foreseeable problems and project challenges, and offer potential solutions to them.
• Serves as the first point of escalation for issues raised by junior account team members; exercises discretion in knowing when more senior level involvement is needed.
• Develops persuasive POVs backed by data and research, advocating for breakthrough creative that delivers results.
• Generates on point creative briefs, campaign reports and other materials needed for marketing efforts.
• Ensures accurate and timely data preparation activities for select direct mail/lists of names, addresses, etc. files used by customer stakeholders to inform their direct marketing/direct mail outreach efforts.
• Partners with a list vendor(s) and the database management team to execute data processing efforts for Client direct mail efforts.
• Works with the digital team and a database management subcontractor to ensure correct backend, operational implementation of front-end web site updates.
• Assists with the coordination, organization, development, speaker selection, and content aggregation of an annual seminar hosted and directed by the Client, orchestrated by the agency.

Qualifications

• Minimum of 5 years’ experience working in an advertising agency and/or direct marketing shop required.
• Experience supervising direct marketing projects required; experience supervising junior staff is a plus.
• Strong written and verbal communication skills required; an ability to present effectively, making salient points convincingly and concisely.
• Strong organizational skills required; an ability to appropriately prioritize deliverables and multitask in a demanding environment while maintaining exemplary attention to detail, a formidable work ethic, and focused follow through.
• Experience with data procurement, quality assurance, and processing, with a baseline knowledge of database operations.
• Experience with print production work.
• Proficiency in MS Office (Excel, Outlook, PowerPoint, Word, etc.), and Keynote required.
• Bachelor’s degree preferred.