Quality Coordinator

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

The role of the is Quality Coordinator is to provide technical assistance to customers and sales related to administrative / product quality issues around complaint resolution. This individual will also be actively involved in root cause identification and corrective action implementation and other projects as assigned by the Quality Manager.

Why work at MCC:

• Competitive compensation: $30.00 - $36.00 hourly
• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Responsibilities:

• Assists Quality Manager with the responsibilities of quality management throughout the plant.
• Assists with the maintenance of electronic and hard copy quality record files for QMS. This includes, but is not exclusive to, product inspection records, audit records, corrective / preventive action records, new product and spec change forms, and SOP documents and forms.
• Submits quality MDA reports within ERP system.
• Aids production personnel in performing inspection activities as needed.
• Aids Quality Manager as needed in performing root cause analysis activities. Performs audits on effectiveness of corrective action requests (CAPAs) as needed and issues audit report.
• Consults / assists production personnel in problem solving and troubleshooting of product quality issues.
• Performs special testing as required by instructions in the factory order, press procedures, or manufacturing quality plans.
• Responds to calls when a decision on the quality of a product is needed.
• Maintains vendor tracking, rejections, COAs
• Maintains process audit tracking, and other applicable tracking as deemed necessary.
• Ensures timely, proper, and accurate closing of non-conformances (NCs).
• Leads, assists, or participates in NCR meeting.
• Coordinates internal complaint investigations to ensure prevention and reduction of process errors.
• Serves as a technical resource to Customer Service, production, and finishing operators.
• Assists in monthly reporting (internal and external) regarding quality incidents and benchmarks.
• Supports Quality Technicians in the maintenance and production of color standards and color targets.
• Supports Quality Technicians in the review and handling of customer samples.

Qualifications:

Minimum of 2 years' experience in performing inspection activities in a production environment is required; experience in maintaining document control system is preferred.

Preferred Skills:

• Excellent oral and written communication skills.
• Team-oriented management style with demonstrated leadership and facilitation skills.
• Good planning and problem-solving skills with proven track record in achieving results through or with other team members.
• Ability to read and understand manufacturing performance reports.
• Demonstrated innovation, creativity, and decision-making abilities.
• Flexible in relations with others and in the management of continuous change.
• The physical demands require standing, using hands to feel and touch; reach with arms and hands; talk and hear. This position requires frequent walking. Occasionally employee is required to climb or balance, stoop, kneel, crouch or crawl. Must be able to regularly lift or move up to 50 pounds.
• Specific vision requirements are close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Diversity & Inclusion:

MCC fosters an inclusive culture that respects and embraces our teammates' diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples' gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.

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