Customer Service Representative

Build your Career with an Industry Leader

Fort Dearborn Company is a leader in printed labels for the consumer products industry. Join Fort Dearborn and you will have the opportunity to become part of an organization that is committed to excellence and industry leadership for almost 100 years.

The Customer Service Team delivers Fort Dearborn’s World Class Service model by providing clear, concise and timely information regarding our customers purchase orders and shipments. This requires obtaining and utilizing an in depth knowledge of our customer’s and products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborn’s business systems and exceptional communication skills.

Responsibilities:

• Provide World-Class Customer Service
  • Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
  • Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
  • Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
  • Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
  • Committed to expanding their knowledge of Fort Dearborn Company’s products, services and solutions.
  • Work collaboratively within the plant
  • Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
  • Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators.
  • Accuracy of orders and releases entered
  • Volume of orders and releases entered
  • Timeliness of orders and releases entered

Qualifications:

• A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

Other considerations:

• Fort Dearborn offers a competitive wage and generous benefits package including medical, dental, vision, disability, life insurance and 401(k).
• The employee must occasionally, bend, stoop, lift and/or move up to 35 pounds.

Fort Dearborn welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Fort Dearborn Company is an equal opportunity employer.

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