Economic Opportunity Director

Economic Opportunity Director

Join our team at the Multi-Service Center (MSC) and make a meaningful impact on our local

community. Our mission is to build a future without poverty by creating pathways to help,

hope, and dignity for our neighbors. At MSC, we believe that diversity, equity, and inclusion

make us a stronger team to achieve our goals. By joining MSC you too can be part of the

team that serves to empower individuals and help create thriving communities.

If you are passionate about non-profit service, have a genuine desire to help others, and have

expertise in non-profit leadership, workforce development, education, youth and young adult

services, immigrant and refugee services, and/or housing programs’ operations, and volunteer

management we are excited to learn more about you. If you seek an opportunity that aligns

with your purpose, we invite you to learn more about us, our values, our vibrant culture, and

the exciting prospects that await you at MSC.

We offer a comprehensive benefits package that includes a choice of two health plans, dental

and vision plan paid by the employer; life insurance (1X annual base pay) and long-term

disability insurance (60%); FSA, HRA; 401K; 3 weeks of vacation to start, 12 days sick leave

and 14 paid holidays including your birthday; Family building benefit up to $3,000, and a

Sabbatical program for tenured employees. You can find more information on the Careers

Page of our website.

The Economic Opportunity Director, in a programmatically efficient and fiscally sound

manner, provides for the management and operations of the Housing, Education, Employment

and Community programs and other associated services of the agency. The ideal candidate

for this position is a compassionate and motivated leader who oversees a wide range of

housing programs and mode, in a programmatically efficient and fiscally sound manner,

provides for the management and operations of the Housing, Education, Employment, ls as

well as employment, training and education programs and understands how to effectively

manage a complex portfolio of contracts, funding sources, and stakeholder relationships.

Position incorporates successful diversity, equity, and inclusion principles and plays a high

level, key role at MSC so longevity is critical.

Status, Schedule, Location:

• Exempt, full-time, generally Monday to Friday 8:30 AM to 5:00 PM; evening board

meetings

• Federal Way headquarters with hybrid possible after completion of introductory

period

• Travel may be required to other MSC locations and throughout King County

Overview of Responsibilities

Program Management:

• Manage, direct, and monitor multiple programs and activities concurrently.

• Represent the agency and the program areas at various community and coalition

groups throughout King County, the State, or Nationally as appropriate.

• Develop and maintain program policy and procedure manuals to assure efficient,

effective, and consistent program services.

• Develop, implement, and monitor program outcomes to assure program compliance

and high standard of excellence.

• Review program to ensure equity and accessibility to ensure programs are serving

diverse populations.

• Review and ensure all reports and other documents required by funders are submitted

accurately and on time.

• Assure that accurate service and customer statistical and outcome data is collected by

all programs for reporting purposes and that files are appropriately documented and

maintained to comply with all prevailing laws, rules, and regulations.

• Assure that programs and services are relevant to current needs of communities

served and implement and be knowledgeable about best practices and industry

standards of performance and innovations.

• Actively seeks ways to expand and/or improve departmental effectiveness and

sustainability through SWOT analyses, evidence-based practices, etc.

• Explore and lead efforts to develop strategic partnerships.

• Development and implementation of department strategic plan in alignment with

agency strategic plan. Reviews the department strategic plan with the department at

least quarterly and uses disposition information to identify and implement efforts in

areas of potential improvement and/or growth.

• Keeps internal and external stakeholders (including customers) informed and engaged

in a timely and transparent manner.

• Communicates and works with external stakeholders including funders and other

community partners

• Conduct marketing and community engagement as needed to support, education, and

promote department programming and services including presentations to community

groups for example.

Financial and Administrative Management:

• Works with CEO and CFO to establish and monitor department budgets.

• Perform as a member of the Administrative Team.

• Work with the Board of Directors to develop and implement agency program plans,

goals, and outcomes.

• Develop, implement, and control program budget in consultation with appropriate

agency employees.

• Work with appropriate agency staff to seek out creative funding opportunities and

service options.

• Assure that programs and services are managed and operated within their respective

and prescribed budgets.

Staff Support and Supervision:

• Provide supervision for up to 5 staff including Associate Director of Housing and

Homelessness Services, Programs Manager for Community Support Services and

Community Access Coordinator.

• Actively engaged in hiring, retention, and employee development practices that reflect

an understanding of and commitment to diversity, equity, and inclusivity.

• Promote and support employee development across departments.

• Fosters appreciation for workforce diversity.

• Provide direct supervision of the program supervisors and support them in their

respective job assignments.

• Provide other supervision of staff and/or volunteers as may be necessary to ensure

efficient and effective program operations.

• Promotes and supports diversity, equity, and inclusion principles in daily operations,

among department staff and supports agency DEI (Diversity Equity and Inclusion)

strategic plan

• Work with direct service staff, volunteers, and other Directors to develop and

implement service delivery systems with MSC.

• Assure that all appropriate staff receive training in trauma-informed practices

• Establish and conduct regular supervisory visits at each service site and ensure

appropriate consistency between sites, when available.

• Keep accurate records of employees’ timecards and approvals in a timely fashion.

• Provide annual feedback on the Economic Stability staff department performance and

complete the appraisal evaluation before the employee’s anniversary.

Additional Responsibilities include the following:

• Support the department staff and de-escalating.

• Attend meetings and represent the Agency.

• Travel to MSC offices and program meetings throughout south King County and

Seattle.

Requirements

• High School Diploma, GED (General Education Degree) required.

• A minimum bachelor's level degree in social services or related field is required.

Master’s degree is highly desirable.

• At least five years of progressively responsible experience in program management,

including budgeting, program development, and staff supervision.

• Ability to manage, direct and monitor multiple programs and activities concurrently.

• Experience in workforce development, education, youth and young adult services,

immigrant and refugee services, and/or housing programs’ operations, volunteer

management is highly desirable, and strong computer and technical skills

• Knowledge of and experience in a wide range of Housing programs and models such

as Housing First and transitional/emergency shelter/permanent supportive housing

strongly preferred.

• Knowledge of and experience with Foundational Community Supports is desirable

• Experience in understanding and implementing Diversity, Equity, and Inclusivity

principles is preferred.

• A valid State driver’s license, proof of current auto insurance, and reliable transportation.
• Ability to create, monitor, and implement budgets.

• Above average computer understanding and skills.

• Ability to write quality grants and proposals.

• Basic understanding of and ability to communicate with individuals, families, and

employees from diverse cultural and socio-economic populations and people under

extreme stress and experiencing various crises, including severe mental health issues.

• Databases like HMIS (Homeless Management Information System) are highly

desirable.

• De-escalation skills and ability to resolve conflicts.

• Proficiency and above-average ability to work with numbers, invoices, bills, financial

tracking, etc.

• Proficiency with Microsoft Office 365 experience, including OneDrive, Outlook email

and calendaring, and standard Office applications.

Wage/Salary Range:

• The ranges shown should be used as an estimate and are affected by many factors,

and other considerations.

• At the moment of hire, the salary will be determined based on your qualifications and experience,

Join our mission!

To apply, please send your resume and cover letter to jobs@mschelps.org

No phone calls, please.

Multi-Service Center is committed to creating a diverse and inclusive environment. MSC is

proud to be an Equal Opportunity Employer. MSC welcomes all qualified applicants and will

receive consideration for employment without regard to race, color, religion, gender, gender

identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran

status.