Ancillary Service Analyst

Job Title

Ancillary Service Analyst

(https://careers.cushmanwakefield.com/)

Job Description Summary

The Ancillary Service Analyst is a full-service technology resource for Ancillary Services personnel. The main focus of the team is to support the development and integrity of core business applications, the training efforts of system processes, and increase the efficiency of the user population. Team members need to effectively coordinate with Ancillary Services leadership for application support and troubleshooting issues, the coordination of additional training for users, and special projects to meet department/client needs.

Job Description

POSITION PURPOSE

 

The Ancillary Service Analyst is a full-service technology resource for Ancillary Services personnel. The main focus of the team is to support the development and integrity of core business applications, the training efforts of system processes, and increase the efficiency of the user population. Team members need to effectively coordinate with Ancillary Services leadership for application support and troubleshooting issues, the coordination of additional training for users, and special projects to meet department/client needs.

 

KEY ACCOUNTABILITIES

 

Responsible for one or more of the following:  

 

• Understanding our business - Demonstrate familiarity with all facets of the company’s business and exhibit understanding of services provided and customers served throughout the network
• Solutioning - Document requirements and assist in analyzing and reviewing potential solutions
• Project Delivery - Contribute as an active and positive member on project teams to deliver or exceed project outcomes
• Improvement & Innovation - Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients
•  

DETAILED ACCOUNTABILITIES

 

• Serve as primary contact for select vendor software such as Yardi, Rent Cafe, and Blue Moon, and manage the application vendor relationship (as needed).
• Schedule and attend regular vendor update meetings
• Coordinate technical assistance between Cushman & Wakefield & the application vendor
• Recommend process improvement opportunities related to the application – document current state process and create future state process documentation
• Participate in configuration and change management applications and related transaction processing, reporting and analytic systems with which it shares interfaces in compliance with governance guidelines, policies and procedures
• Coordinate change management initiatives of upgrades and patches. Develop and implement testing plans, interfacing results with the vendor for a quality release
• Develop upgrade & training documentation and alert user community of changes
• Deliver proactive approach with each applications group by function and geographic team with regard to business process re-engineering, internal control objectives , and best practices to address business needs, identify and solve problems, and enhance service levels
• Maintain awareness & communicate applications system scheduled events, including updates, upgrades, modifications, and related testing/approvals.
• Create and execute communication plans to improve user adoption and effectiveness
• Working with legal and local counsel to stay up to date with any changes that are state, city, or county specific.
• Assist the training department with development of training programs and communications to improve user adoption and effectiveness of new and existing features
• Perform regular system monitoring to ensure data integrity and support internal and external operational audits
• Actively solicit feedback and recommendations from the user community to determine an action plan to implement recommendations
• Adhere to industry standard legal requirements and security policies and ensure compliance
• Remain educated and up-to-date with current technologies, solutions, trends and risks
• Assist with inter-departmental training related to ancillary systems

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $55,250.00 - $65,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.