What are the responsibilities and job description for the Business Banking Officer position at Multitude?
Multitude is a listed European FinTech company offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox), and wholesale banking (Multitude Bank).
Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of €212 million in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'.
Multitude Bank plc is looking for an experienced Business Banking Officer to support the launch of its Business Banking platform. The Business Banking Officer is responsible for the entire lifecycle of our Business Banking customers. All prospective customers need to be treated professionally. The onboarding journey must meet the highest standards. This person needs to work closely with the Bank’s business and compliance functions, maximizing potential within the approved policies and set parameters.
Key Accountabilities:
- Onboarding of clients by collecting necessary due diligence documents to open business accounts in accordance with the Company’s policies and procedures.
- Assessing prospective customers in line with the set procedures and parameters.
- Clearly understanding the nature of the applicant's business, expected monetary activities on the account, and the Corporate Structure.
- Communicating with customers through designated communication channels, including phone, chat, and email.
- Reviewing and updating company records for ongoing monitoring purposes.
- Documenting and updating internal procedures.
- Assisting existing clients with day-to-day queries and liaising with other internal departments for support.
- Working closely with product teams to better assist customers with new product features and services.
- Conveying customer feedback and suggestions to the respective teams.
- Performing any other duties that may be assigned from time to time.
The Ideal Candidate:
- Minimum of two years' experience with corporate customers at a Bank or another regulated entity.
- Diploma or Certificate in banking or compliance.
- Familiarity with FIAU Implementing Procedures.
- Strong AML/CFT background.
Competencies:
- Ability to follow workflows and procedures.
- Excellent verbal and written communication skills in English.
- Structured with attention to detail.
- Client-facing communication skills.
- Proactive and solution-oriented approach.
- Natural curiosity and eagerness to learn new things.
- Strong analytical skills.
What’s in it for you:
- Wellbeing benefit.
- Private health insurance.
- Weekly breakfasts in the office.
- Hybrid flexible working model.
- Access to LinkedIn Learning with over 8,000 courses.
- Share purchase matching program up to 10% of annual gross salary.
- Opportunities for growth, realization of your own ideas, and further training.
- The opportunity to work in a dynamic and evolving international company.
Kindly note that by proceeding you will make your personal data provided available to us for the purposes of recruitment activities. By proceeding, you confirm that you have read and accepted our Recruitment Privacy Policy.
