Helpdesk Associate

Description

**Midnight shift - Thursday-Saturday

**30-32 hrs/week; eligible for shift premiums!

Find more than your next job. Find your community.

• We're northern Michigan's largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors - and it's special to be able to care for them. And as one of the top healthcare systems to work for in Michigan by Forbes (American's Best Employers by State 2022), we're committed to your ongoing growth and development.
• After work, you'll find things to do in every season - beaches, outdoor recreation, unique restaurants, world-class wineries, arts and entertainment.

Summary

• A Help Desk Associate works under the general supervision of the Help Desk/IS Management. This position assists customers in resolving issues during the first point of contact as well as triaging, promptly prioritizing and escalating open and unresolved problems following established escalation procedures. A Help Desk Associate will be required to provide verbal, written and interpersonal support to our customers in a customer focused, professional manner. Forms of communications will include telephone, E-Mail, voicemail, chat, and in-person support channels. This is an entry level position for individuals who have met the minimum qualifications/requirements.

Why work as a Helpdesk Associate at Munson Healthcare?

• Our dynamic work environment includes many opportunities for growth and development

• Our efforts directly impact patient satisfaction and outcomes
• Our employees work in positive, supportive, and compassionate environments built on our organizational values.

What's Required:

Experience/Education

• High School diploma or GED obtained

The following are beneficial:

• Experience in Information Systems (IS)
• Experience in healthcare
• Associate's or Bachelor's degree in IS, Business or Healthcare

Technical Knowledge

The following are required:

• Keyboarding proficiency
• Basic knowledge of MS Word, Outlook and Excel or equivalent
• Basic knowledge of Microsoft Windows
• Familiarity with the command line interface
• Basic knowledge and troubleshooting skills for laser jet, ink jet, and label printers, scanners, and fax machines
• Basic knowledge and troubleshooting skills related to computer hardware and software
• Basic knowledge and troubleshooting skills related to TCP/IP network connectivity issues

The following are beneficial:

• Strong aptitude for problem solving and advanced troubleshooting techniques
• Basic knowledge of Apple hardware and Operating systems
• Basic knowledge of downtime operations
• IT Certifications
• Basic knowledge of hospital systems and operations

The Benefits of Working at Munson:

• Competitive salaries
• Full benefits, paid holidays, and paid time off (up to 19 days your first year)
• Tuition reimbursement and ongoing educational opportunities
• Retirement savings plan with employer match and personal consulting
• Wellness plans, an employee assistance program and employee discounts

• Terms and conditions apply