Logistics Tech II

SUMMARY

The Logistics Tech II is responsible for the management of on-hand item Inventory through the use of the NMSA inventory control information system (currently Allscripts). This position utilizes reorder point parameters and customer usage information to help plan inventory item replenishment.  This position is also responsible for implementing and conducting routine inventory checks through various methods including cycle counting and physical inventories to ensure inventory accuracy. 

ENTRY REQUIREMENTS

An Associates Degree in business related field.  Will consider High School graduate with a minimum of seven (7) years previous experience in a warehousing inventory control / materials planning environment or five (5) years of experience in NMSA Supply Chain management.

Ability to promote and insure customer satisfaction through value added services as well as provide prompt identification and resolution of customer complaints, problems and issues.

Basic keyboarding and computer skills with advanced analytical, mathematical and computational skills required.

Ability to work independently without direct supervision including the ability to multi-task, be accurate and detailed in nature, and able to communicate effectively both verbal and written.

Ability to prioritize and complete project oriented tasks as well as routine responsibilities.

Physically capable of standing/walking over an 8 hour period and lifting up to 50 pounds.

Demonstrated ability to work well with others.

ORGANIZATION

Depending on work assignment and site location, the Logistics Tech II reports to the Site Manager.  This position has cooperative working relationship within their site locations with Directors, Managers, and Supervisors/Coordinators and customers and involves daily working contact with co-workers, hospital staff, visitors and medical staff personnel.    

POPULATIONS SERVED, COMPETENCIES, INCLUDING AGE OF PATIENTS SERVED

     Cares for patients in the age category(s) checked below:

       X  No direct clinical contact with patients

SPECIFIC DUTIES

1. Supports the Mission, Vision and Values of Munson Healthcare.
2. Embraces and supports the Performance Improvement philosophy of Munson Healthcare.
3. Promotes personal and patient safety.
4. Uses effective customer service/interpersonal skills at all times.
5. Promotes and insures customer satisfaction through prompt identification and resolution of customer complaints, problems and issues.
6. Receives customer requests by telephone, email or mail and analyzes request to determine best response.
7. Maintains overall inventory control by physical/computerized MMIS using approved procedures for accurately processing orders, replenishments, returns, credits and inventory discrepancy resolution.
8. Analyzes and correctly processes customer returns and credits based on policy and appropriateness of return.
9. Works with supplier representatives to monitor consignment inventory (where applicable).
10. Addresses inventory issues with department contact as appropriate.
11. Performs cycle counts quarterly along with an annual inventory (or more frequently as required).
12. Assists in special projects that relate to specific inventory location.
13. Performs inventory balancing checks on a monthly basis and is responsible for results.
14. Receives and/or processes customer order requisitions/forms to issue stock and create pick tickets if not system generated.  Verifies the accuracy of order keying and disburses pick tickets as appropriate to ensure ability to meet customer order shipments.
15. As applicable, reviews completed pick tickets to ensure they are properly filled in and all discrepancies noted.  Communicates non-fills, backorders or shortages to the customer.
16. As applicable, does follow-up on non-fills, backorders or shortages with the customer to make sure patient care outcomes aren’t affected and communicates issues to appropriate people/areas.
17. Helps set up new items, update current items, or remove inactive items from MMIS as needed.
18. Utilizes inventory control information system to define reorder point parameters in support of assigned objectives.  Routinely reviews reorder point parameters to adjust to changes in demand and/or supply.
19. Creates, manages and updates requisition templates and PAR forms as needed.
20. Conducts process for assurance of stock rotation as well as revision controlled inventory.
21. Serves as a backup for, or assistant to, the Logistics Tech I with order pick processing when necessary to meet customer delivery requirements. 
22. Performs other duties and responsibilities as assigned