Information Technology Operations Supervisor

Munson is seeking qualified candidates for an Information Technology Operations Supervisor. Join our collaborative, talented team to lead the charge in driving innovation and excellence in IT operations. With a focus on problem-solving and customer service, you’ll have the opportunity to shape the future of our IT department and make a real impact. This is a full-time, on-site position located in Utica, NY. Review of candidates will be immediately. 

Job Summary:

The IT Operations Supervisor plays a pivotal role in overseeing the daily operations of the IT department, ensuring the smooth functioning of IT systems, networks, and technical support services. This position requires a blend of technical expertise, leadership skills, and a customer-centric approach to service delivery.

Essential Job Functions:

Team Management

• Supervisor and mentor a team of technical support staff, including help desk technicians and system administrators. 
• Provide guidance, support, and ongoing training to team members to enhance their technical skills and customer service abilities. 
• Coordinate tasks and projects across the department, enduring efficient allocation of resources and timely completion of deliverables. 

Technical Support and Infrastructure Maintenance

• Oversee the resolution of technical issues and service requests, serving as an escalation point for complex problems. 
• Ensure the maintenance and optimization of IT infrastructure, including networks, servers, workspaces, classrooms, and computer labs. 
• Implement and enforce standards for networking, computing, security, and data services to maintain system reliability and integrity. 

Security and Compliance

• Assist in the development and implementation of security protocols and procedures to safeguard organizational systems, networks, and data. 
• Monitor network security and backup systems and coordinate disaster recovery efforts to minimize business disruptions. 
• Ensure compliance with regulatory requirements and industry best practices for data security and privacy. 

Vendor Management and Relationship Building

• Cultivate and maintain relationships with external IT vendors and service providers, overseeing procurement and administration of external services. 
• Collaborate with vendors to address technical issues, evaluate new technologies, and negotiate service contracts to meet organizational needs. 

Planning and Development

• Assist in the planning, development and implementation of IT infrastructure projects, ensuring alignment with organizational goals and objectives. 
• Assist in the development and implementation of business continuity plans to mitigate risks and minimize operational disruptions during emergency situations or data loss incidents. 
• Work with directors and department heads to establish and enforce policies and procedures governing the use of computer systems, network infrastructure, and shared electronic resources. 

Budget Analysis and Cost Management

• Analyze IT infrastructure performance and operating costs to identify areas for optimization and cost savings
• Work collaboratively with divisions and departments to prioritize IT needs and allocate resources effectively, balancing operational requirements with budget constraints

Knowledge, Skills and Abilities: 

• Bachelor's degree in Computer Science, Information Technology or related field preferred. Consideration may be give to candidates who have considerable field experience to which comparable skills have been acquired. 
• Proven experience in a supervisory/leadership role within the IT field required. 
• Strong technical proficiency in networking, server administration, and systems management. 
• Experience with a variety of operating systems and software platforms, including Microsoft Windows Server and Office Suite, macOS, and Google Workspace. 
• Knowledge of network security principles and technologies, such as firewalls, switches, and access points
• Demonstrated leadership ability, excellent communication and interpersonal skills with the ability to collaborate effectively with colleagues, students, and stakeholders at all levels. 
• Professional certifications such as ITIL, CompTIA A , or vendor-specific certifications are highly desired. 

Compensation: 

• Salary range: $65,000 to $75,000

To Apply: 

Please send your cover letter, resume, and three professional references to hrjobs@munson.art.