What are the responsibilities and job description for the Front Desk Agent position at Musselman Hotels?
SIGN-ON BONUS OF $500 AFTER 60 DAYS!!!
MUSSELMAN HOTELS
As a family focused company that aims to treat our associates right. We are always seeking Exceptional Talent driven to provide exceptional service. Investing in our associates will enhance the guest experience, AND the associate's work experience.
We have multiple opportunities within our company.
SIGN-ON BONUS OF $500 AFTER 60 DAYS!!!
We are seeking a Front Desk Agent with a passion for exceeding expectations and providing unmatched customer service. Hilton experience is preferred but not required.
Available sifts: 7:00 AM -3:00 PM or 3:00 PM - 11:00 PM
Weekends required.
Essential Functions
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, understand and ask probing questions with regards to guest requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process
- Confirming pertinent information including number of guests, length of stay and room rate. Make appropriate selection of rooms based upon guest needs.
- Code electronic keys
- Non-verbally confirm the room number and rate.
- Provide welcome folders containing room keys, certificates, and coupons as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a basic calculator. Post charges to guestrooms and house accounts using the computer.
- Complete the checkout process
- Close out guest accounts
- Ascertain guest satisfaction by presenting a standard room's comment card. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances.
- Promptly answer the telephone within three rings using a positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and faxes for guests as requested.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental Pay:
- Signing bonus
COVID-19 considerations:
We follow all CDC and local guidelines.
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location